Government & Consumer Services Handbook – Alberta

After holding focus groups across Alberta, CNIB created this legal information handbook to provide helpful responses to some of the most common questions we heard. 

In the handbook below, you’ll find: 

• An overview of your most important legal rights related to government and consumer services
• Answers to common questions like 
• "I was denied access because I was accompanied by my guide dog. What can I do?"
  "An employee or business owner asked me to show them official identification for my guide dog. Is this allowed?
  "When shopping or dining out, I often encounter an inaccessible point of sale terminal. What can I do?"
  "When I’m at a bank or government office and ask an employee for help with an inaccessible form, I’m often told they can’t assist me—either because of time constraints or concerns about liability. What can I do?"
  Links to helpful legal services and community supports

The Know Your Rights legal Information handbooks are available in two different formats:

If you’d like to receive this handbook in Braille or DAISY format, please email knowyourrights@cnib.ca. Did this handbook answer your question or did it connect you to a helpful resource? Please let us know!