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Know Your Rights logo. An illustration of a megaphone outlined in a black paintbrush style design. A dash of yellow colouring appears on the top portion of the megaphone. Text: CNIB Know Your Rights Ontario.

Government & Consumer Services Handbook – Ontario

Main Content

After holding focus groups across Ontario, CNIB created this legal information handbook to provide helpful responses to some of the most common questions we heard. 

In the handbook below, you’ll find: 

  • An overview of your most important legal rights related to government and consumer services
  • Answers to common questions like 
    • "Due to my sight loss, I'm having difficulties navigating government websites and accessing online services. What can I do?"
    • "I was denied access to a restaurant or a store because I was accompanied by my guide dog. What can I do?"
  • Links to helpful legal services and community supports

The Know Your Rights legal Information handbooks are available in three different formats:


If you’d like to receive this handbook in Braille or DAISY format, please email Did this handbook answer your question or did it connect you to a helpful resource? Please let us know!

  The Know Your Rights Ontario project was graciously funded by The Law Foundation of Ontario.

Logo: Law Foundation of Ontario. Text byline: Advancing access to justice.