,GOV]N;T @& ,3SUM] ,S]VICES ,"K ,YR ,"RS ,- ,LEGAL ,9=MA;N ,H&BOOK ,PUBLI%$ #BJBJ1 BY ,,CNIB ,TORONTO1 ,ONT>IO ,M#D,G #C,E#H ,9 #A ,VOLUME ,BRL PAGES T#A-T#B & #A-#CH ,PR9T PAGES #A-#BB T#A T#B ,4CLAIM] #B ,? 3T5T IS PROVID$ Z G5]AL 9=MA;N & IS N LEGAL ADVICE4 ,IF Y NE$ ADVICE AB A SPECIFIC LEGAL PROBLEM1 3TACT A LAWY] OR A COMMUN;Y LEGAL CL9IC4 ,AC"KL$GE;TS ,?ANK Y TO ! _M VOLUNTE]S & 9/ITU;NAL COLLABORATORS :O 3TRIBUT$ TO DEVELOP+ ? LEGAL 9=MA;N H&BOOK4 ,TO LE>N M AB ! ,"K ,YR ,"RS PROJECT1 PL1SE VISIT U AT ! FOLL[+ WEBSITE3 HTTPS3_/_/CNIB4CA_/5_/SUPPORT-US" _/ADVOCATE_/ONT>IO-ADVOCACY_/"K-YR-" "RS;8REGION"7ON ,?ANK Y TO ! ,LAW ,F.DA;N ( ,ONT>IO = MAK+ ! ,"K ,YR ,"RS PROJECT POSSIBLE4 ,:ILE F9ANCIALLY SUPPORT$ BY ,! ,LAW ,F.DA;N ( ,ONT>IO1 ! ,,CNIB IS SOLELY RESPONSIBLE = ALL 3T5T4 ,Y C F9D M 9=MA;N AB ! ,LAW ,F.DA;N ( ,ONT>IO AT ! FOLL[+ WEBSITE3 HTTPS3_/_/LAWF.DA;N4ON4CA_/ #A ,TABLE ( ,3T5TS #C ,MY ,LEGAL ,"RS """"""""""""""""""""" #E ;,Q3 ,:AT LEGAL "RS D ,I H :5 X COMES TO GOV]N;T & 3SUM] S]VICES 9 ,ONT>IO8 """""""""""" #E ,DUTY TO ,A3OMMODATE @& ,UNDUE ,H>D%IP """"""""""""""""""""""" #E ;,Q3 ,": D MY LEGAL "RS COME F8 """ #F ;,Q3 ,:O M/ COMPLY ) ,ONT>IO'S LAWS RELAT$ TO GOV]N;T & 3SUM] S]VICES8 """""""""""""""" #F ;,Q3 ,:AT C ,I D TO 5=CE MY LEGAL "RS8 """""""""""""""""""" #G ,COMMON ,SC5>IOS """""""""""""""""""" #H ,GOV]N;T ,WEBSITES & ,=MS """"""""" #H ;,Q3 ,DUE TO MY SIRY >.D MY PASSPORT4 ,:AT C ,I D8 """"""" #AJ ;,Q3 ,:5 %OPP+1 ,I (T5 5C.T] QUEUES T >E 9A3ESSIBLE3 = EXAMPLE1 A 8TAKE-A-NUMB]0 SY/EM OR L9E-UPS M>K$ US+ PO/S T >E 3NECT$ BY ROPES OR BELTS "<^! >E (T5 US$ 9 AIRPORTS & CALL$ 8/AN*IONS0">4 ,:AT C ,I D8 """ #AJ ;,Q3 ,:5 %OPP+1 ,I (T5 H TR\BLE TRY+ TO R1D LABELS & TELL+ ! DI6];E 2T PRODUCTS4 ,:AT C ,I D8 """"""""""""""""" #AA ;,Q3 ,:5 %OPP+ OR D9+ \1 ,I #C B#C (T5 5C.T] AN 9A3ESSIBLE PO9T ( SALE T]M9AL4 ,:AT C ,I D8 "" #AB ;,Q3 ,I "S"TS GET 4ORI5T$ :5 VISIT+ NEW /ORES1 S]VICE C5TRES1 OR O!R PUBLIC PLACES4 ,:AT C ,I D8 """"""""" #AB ,GUIDE ,DOGS """"""""""""""""""""" #AC ;,Q3 ,I 0 D5I$ A3ESS TO A RE/AURANT OR A /ORE 2C ,I 0 A3OMPANI$ BY MY GUIDE DOG4 ,:AT C ,I D8 """"""""""""""""" #AC ;,Q3 ,2F S]V+ ME1 AN EMPLOYEE OR BUSI;S [N] ASK$ ME TO %[ !M (FICIAL ID5TIFICA;N = MY GUIDE DOG - IS ? ALL[$8 """""" #AC --------------------------------------#D ,GETT+ ,HELP """"""""""""""""""""""" #AE ,,CNIB ,S]VICES """""""""""""""""" #AE ,LEGAL ,S]VICES """""""""""""""""" #AF ,LEGAL ,AID ,ONT>IO """""""""""" #AF ,ONT>IO'S ,COMMUN;Y ,LEGAL ,CL9ICS """""""""""""""""""""" #AF ,PRO ,BONO ,ONT>IO """"""""""""" #AF #D A#D ,! ,HUMAN ,"RS ,LEGAL ,SUPPORT ,C5TRE """"""""""""""""""""""" #AG ,,ARCH ,4ABIL;Y ,LAW ,C5TRE """" #AG ,LEGAL ,9=MA;N """"""""""""""""""" #AG ,3SUM] ,PROTEC;N ,ONT>IO """"""" #AG ,M9I/RY ( ,GOV]N;T & ,3SUM] ,S]VICES """"""""""""""""""""" #AH ,/EPS TO ,JU/ICE """"""""""""""" #AH ,ONT>IO ,OMBUDSMAN'S ,(FICE """" #AH ,A3ESS ,=W>D """"""""""""""""""" #AH ,LE>N ,M """"""""""""""""""""""""" #AI ,ID5TIFICA;N """"""""""""""""""" #AI ,WAYF9D+ """"""""""""""""""""""" #AI ,GOV]N;T ,B5EFITS """""""""""""" #BJ ,F$]AL """"""""""""""""""""""" #BJ ,PROV9CIAL """"""""""""""""""" #BA #E ,MY ,LEGAL ,"RS #E ;,Q3 ,:AT LEGAL "RS D ,I H :5 X COMES TO GOV]N;T & 3SUM] S]VICES 9 ,ONT>IO8 ,A3 ,"U ,ONT>IO LAWS1 P ) 4ABILITIES H IMPORTANT LEGAL "RS :5 X COMES TO GOV]N;T & 3SUM] S]VICES3 _4 ,Y H ! "R TO RCV AN EQUAL LEVEL ( S]VICE F GOV]N;T & 3SUM] S]VICE PROVID]S Z ANY"O ELSE )\T 4CRIM9A;N 2C ( YR 4ABIL;Y4 _4 ,Y H ! "R TO RCV ^1A3OMMODA;NS = YR 4ABIL;Y F GOV]N;T & 3SUM] S]VICE PROVID]S UP TO ! PO9T ( ^1UNDUE ^1H>D%IP4 _4 ,Y _C 2 D5I$ S]VICES OR D5I$ A3ESS TO SPACES T >E NORMALLY AVAILABLE TO ! PUBLIC 2C Y >E A3OMPANI$ BY A GUIDE DOG ,DUTY TO ,A3OMMODATE @& ,UNDUE ,H>D%IP ,A S]VICE PROVID]'S 8DUTY TO #F A3OMMODATE0 M1NS T !Y >E LEGALLY A#E REQUIR$ TO PROVIDE Y ) ! SUPPORTS Y NE$ TO RCV ! SAME LEVEL ( S]VICE Z ANY"O ELSE4 ,H["E1 ! DUTY TO A3OMMODATE HAS A LIMIT & ? LIMIT IS CALL$ 8UNDUE H>D%IP40 8,UNDUE H>D%IP0 IS A LEGAL T]M4 ,X M1NS T IF A S]VICE PROVID] C %[ T X IS V DI6ICULT = !M TO PROVIDE Y ) A C]TA9 TYPE ( A3OMMODA;N "<2C ( HI< CO/S OR H1L? & SAFETY RISKS">1 !N !Y DON'T H TO PROVIDE X4 ,X'S USUALLY DI6ICULT = A S]VICE PROVID] TO CLAIM UNDUE H>D%IP 2C !Y H TO %[ CLE> EVID;E ( UNDUE H>D%IP4 ,_! EVID;E C ONLY RELATE TO ^! TWO FACTORS3 #A4 ,:E!R ! CO/ ( ? TYPE ( A3OMMODA;N IS S HI< T X W SIGNIFICANTLY 9T]F]E ) _! ABIL;Y TO OP]ATE _! BUSI;S4 ,:5 CALCULAT+ CO/1 !Y M/ AL 3SID] \TSIDE S\RCES ( FUND+1 E4G4 GRANTS OR SUBSIDIES F GOV]N;T PROGRAMS4 #B4 ,:E!R ? TYPE ( A3OMMODA;N IS GO+ TO CR1TE S]I\S H1L? & SAFETY RISKS = _! OP]A;NS4 #G #F ,EV5 IF A S]VICE PROVID] %[S T A C]TA9 TYPE ( A3OMMODA;N W CR1TE UNDUE H>D%IP = !M1 !Y / H A LEGAL DUTY TO PROVIDE Y ) ! ^1NEXT ^1BE/ TYPE ( A3OMMODA;N4 ;,Q3 ,": D MY LEGAL "RS COME F8 ,A3 ,YR LEGAL "RS COME F A V>IETY ( DI6]5T LAWS1 9CLUD+3 _4 ,ONT>IO'S ^7,HUMAN ,"RS ,CODE^' : PROHIBITS 4CRIM9A;N BAS$ ON 4ABIL;Y 9 MO/ >1S ( PUBLIC LIFE1 9CLUD+ GOV]N;T & 3SUM] S]VICES4 _4 ,! ^7,BL ,P]SONS' ,"RS ,ACT^' : PREV5TS 4CRIM9A;N AG/ P :O H GUIDE DOGS4 _4 ,! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^' : REQUIRES ALM ALL ORGANIZA;NS 9 ,ONT>IO TO MEET M9IMUM A3ESSIBIL;Y REQUIRE;TS :5 PROVID+ S]VICES4 ,= M 9=MA;N AB ! ^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES ,ACT^'1 SEE ! ,ESS5TIAL ,LEGAL ,9=MA;N ,H&BOOK4 #H _4 ,! ^7 ,3SUM] ,PROTEC;N ,ACT^' : A#F GOV]NS ! MAJOR;Y ( COMMON 3SUM] TRANSAC;NS 9 ,ONT>IO4 ,NOTE3 DEP5D+ ON ! TYPE ( 3SUM] TRANSAC;N1 O!R LAWS MAY AL APPLY4 ,IF Y >E ?9K+ AB MAK+ A COMPLA9T1 Y MAY WANT TO 3SULT ) A LAWY] TO DET]M9E :AT LAWS APPLY TO YR SPECIFIC SITUA;N4 ;,Q3 ,:O M/ COMPLY ) ,ONT>IO'S LAWS RELAT$ TO GOV]N;T & 3SUM] S]VICES8 ,A3 ,! FOLL[+ P & ORGANIZA;NS >E REQUIR$ TO COMPLY ) ! ABV LAWS3 _4 ,BUSI;SES & ANY O!R ORGANIZA;N1 9CLUD+ ALL EMPLOYEES T P]=M COMMON 3SUM] TRANSAC;NS 9 ,ONT>IO _4 ,3SUM]S "<9DIVIDUALS :O PUR*ASE PRODUCTS & S]VICES )9 ,ONT>IO"> _4 ,! ,ONT>IO GOV]N;T "<9CLUD+ XS M9I/RIES & AG5CIES"> & ,ONT>IO MUNICIPALITIES #I ;,Q3 ,:AT C ,I D TO 5=CE MY #G LEGAL "RS8 ,A3 ,IF Y FEEL Y H BE5 UNFAIRLY 4CRIM9AT$ AG/ BY A GOV]N;T OR 3SUM] S]VICE PROVID]1 "! >E ?+S Y C D TO /& UP = YRF4 ,9 G5]AL1 Y %D F/ TRY TO RESOLVE YR 3C]NS BY SP1K+ ) ! P :O >E DIRECTLY 9VOLV$ 9 AN 9=MAL & COLLABORATIVE WAY4 ,= M RES\RCES ON SELF-ADVOCACY1 PL1SE VISIT ! ,SELF-,ADVOCACY SEC;N ( ! ,"K ,YR ,"RS WEBSITE4 ,IF YR 3C]NS C'T 2 ADDRESS$ "? COLLABORATIVE 4CUS.NS1 Y %D 3SID] 3SULT+ ) A LAWY] TO SEE IF ANY ( ! FOLL[+ OP;NS >E APPROPRIATE3 _4 ,A COMPLA9T TO ! ,M9I/RY ( ,GOV]N;T & ,3SUM] ,S]VICES _4 ,AN APPLICA;N TO ! ,HUMAN ,"RS ,TRIBUNAL ( ,ONT>IO _4 ,A CLAIM 2F AN ,ONT>IO ,C\RT ( ,JU/ICE _4 ,A COMPLA9T TO ! ,ONT>IO ,OMBUDSMAN _4 ,A COMPLA9T ) ! POLICE :O H ! #AJ AU?OR;Y TO 9VE/IGATE VIOLA;NS ( A#G ! ^7,BL ,P]SON'S ,"RS ,ACT^' ,! ^7,BL ,P]SON'S ,"RS ,ACT^' SAYS T Y _C 2 D5I$ S]VICES OR D5I$ A3ESS TO SPACES T >E NORMALLY AVAILABLE TO ! PUBLIC 2C Y >E A3OMPANI$ BY A GUIDE DOG --------------------------------------#H ,COMMON ,SC5>IOS ,EV5 ?\< "! >E LAWS TO PROTECT Y F 4CRIM9A;N1 P ) 4ABILITIES / FACE B>RI]S TO RCVG AN EQUAL ( LEVEL ( S]VICE Z ANY"O ELSE F GOV]N;T & BUSI;SES4 ,? SEC;N DESCRIBES B>RI]S T >E COMMONLY EXP]I;ED & SU7E/S PRACTICAL NEXT /EPS4 ,KEEP 9 M9D T1 9 MO/ SITUA;NS1 Y %D F/ TRY TO RESOLVE YR 3C]NS BY SP1K+ ) ! P :O >E DIRECTLY 9VOLV$ 9 AN 9=MAL & COLLABORATIVE WAY4 #AA ,GOV]N;T ,WEBSITES & ,=MS A#H ;,Q3 ,DUE TO MY SIIO LOCA;NS & ALL ,S]VICE ,CANADA LOCA;NS ONL9E4 ,TO F9D ! 3TACT 9=MA;N & H\RS = ALL ,S]VICE ,ONT>IO LOCA;NS1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4ONT>IO4CA_/PAGE_/" S]VICEONT>IO-LOCA;NS-H\RS-&-3TACT ,TO F9D ! 3TACT 9=MA;N & H\RS = ALL ,S]VICE ,CANADA LOCA;NS1 VISIT ! FOLL[+ WEBSITE3 HTTP3_/_/WWW4S]VICECANADA4GC4CA" _/TBSC-FSCO_/SC-HME4JSP;8LANG"75G ,= HELP ) MUNICIPAL ISSUES1 Y C 3TACT YR C;Y CL]K'S (FICE OR YR LOCAL C;Y OR T[N HALL4 ,_M CITIES & T[NS H A #AB P]SON RESPONSIBLE = A3ESSIBIL;Y B#H :O C ASSI/ Y4 ,:5 Y SP1K ) A CU/OM] S]VICE REPRES5TATIVE1 EXPLA9 T Y >E HAV+ TR\BLE NAVIGAT+ A GOV]N;T WEBSITE " 2C ( YR SID%IP4 --------------------------------------#I ,IF ! REPRES5TATIVE IS RELUCTANT OR REFUSES TO A3OMMODATE Y1 Y C POLITELY REM9D !M T !Y H A DUTY TO PROVIDE Y ) R1SONABLE A3OMMODA;NS S T Y'RE ABLE TO EXP]I;E AN EQUAL LEVEL ( S]VICE Z ANY"O ELSE4 ,IF ? DOES N HELP1 Y C GRADUALLY ESCALATE YR COMPLA9T ,- = EXAMPLE1 TO A MANAG] OR SUP]VISOR & !N TO AN (FICIAL COMPLA9T PROCESS4 ,IF YR 3C]NS >E / N ADDRESS$1 Y #AC %D 3SID] 3SULT+ ) A HUMAN "RS A#I LAWY] TO SEE :AT OP;NS Y H4 ;,Q3 ,:5 TRY+ TO COMPLETE A PAP]- BAS$ =M AT A GOV]N;T (FICE1 ,I ASK$ A GOV]N;T EMPLOYEE = HELP4 ,!Y SD T 8DUE TO LIABIL;Y ISSUES0 !Y CD N ASSI/ ME4 ,:AT C D ,I8 ,A3 ,D YR BE/ TO PLAN AH1D4 ,= EXAMPLE1 IF Y NE$ TO R5EW A H1L? C>D OR PASSPORT1 SEE IF X'S POSSIBLE TO COMPLETE ! =MS ONL9E4 ,IF N1 3TACT ! GOV]N;T ORGANIZA;N AH1D ( "T & REQUE/ T ! =MS 2 S5T TO Y 9 AN A3ESSIBLE =MAT4 ,= EXAMPLE1 ! ,CANADIAN ,REV5UE ,AG5CY PROVIDES COPIES ( ALL XS =MS & PUBLICA;NS 9 AN A3ESSIBLE =MAT ON REQUE/4 ,TO LE>N M AB H[ TO ORD] =MS & PUBLICA;NS 9 ALT]NATE =MATS F ! ,CANADIAN ,REV5UE ,AG5CY1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4CANADA4CA_/5_/REV5UE-" AG5CY_/S]VICES_/=MS-PUBLICA;NS_/HELP-" =MS-PUBLICA;NS_/AB\T-MULTIPLE-" #AD =MATS4HTML B#I ,IF ! =M Y NE$ IS N AVAILABLE 9 AN A3ESSIBLE =MAT1 !N SP1K ) AN EMPLOYEE OR MANAG] TO DET]M9E H[ ! GOV]N;T ORGANIZA;N C A3OMMODATE Y4 ,IF ! EMPLOYEE OR MANAG] IS RELUCTANT OR REFUSES TO A3OMMODATE Y1 Y C POLITELY REM9D !M T !Y H A DUTY TO PROVIDE Y ) R1SONABLE A3OMMODA;NS S T Y'RE ABLE TO EXP]I;E AN EQUAL LEVEL ( S]VICE Z ANY"O ELSE4 -------------------------------------#AJ ,%OPP+ ;,Q3 ,"S"TS ,I'M ASK$ BY A BUSI;S TO PROVIDE A PIECE ( VALID1 GOV]N;T- ISSU$ ID5TIFICA;N4 ,I DON'T H A DRIV]'S LIC;E & ,I DON'T WANT TO C>RY >.D MY PASSPORT4 ,:AT C ,I D8 ,A3 ,3SID] GETT+ AN ,ONT>IO ,PHOTO ,C>D4 ,! ,ONT>IO ,PHOTO ,C>D S]VES Z (FICIAL ID5TIFICA;N = P :O DON'T H A DRIV]'S LIC;E4 ,H["E1 X _C 2 US$ Z #AE TRAVEL DOCU;TA;N4 ,TO LE>N M AB A#AJ ,ONT>IO ,PHOTO ,C>DS1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/WWW4ONT>IO4CA_/PAGE" _/ONT>IO-PHOTO-C>D ,Y C AL 3SID] GETT+ A ,,CNIB ,C>D : HAS A V>IETY ( B5EFITS - = EXAMPLE1 4C.TS = "S ATTRAC;NS & = "S TRANSIT S]VICES4 ,! ,,CNIB ,C>D IS AL A3EPT$ Z PRO( ( A 4ABIL;Y = "S GOV]N;T PROGRAMS & TAX B5EFITS4 ,TO LE>N M AB ,,CNIB ,C>DS1 VISIT ! FOLL[+ WEBSITE3 HTTPS3_/_/CNIB4CA_/5_/PROGRAMS-&-" S]VICES_/LIVE_/CNIB-C>D;8REGION"7ON ;,Q3 ,:5 %OPP+1 ,I (T5 5C.T] QUEUES T >E 9A3ESSIBLE3 = EXAMPLE1 A 8TAKE- A-NUMB]0 SY/EM OR L9E-UPS M>K$ US+ PO/S T >E 3NECT$ BY ROPES OR BELTS "<^! >E (T5 US$ 9 AIRPORTS & CALL$ 8/AN*IONS0">4 ,:AT C ,I D8 ,A3 ,UN=TUNATELY1 "! IS CURR5TLY NO LEGAL OBLIGA;N = BUSI;SES OR GOV]N;T ORGANIZA;NS TO 5SURE T _! QUEUES >E A3ESSIBLE4 ,IF Y 5C.T] AN 9A3ESSIBLE QUEUE1 Y %D APPROA* AN EMPLOYEE OR #AF MANAG] = ASSI/.E4 B#AJ ,NOTE3 IF AN ORGANIZA;N HAS 3/RUCT$ A NEW QUEU+ GUIDE T IS 8FIX$01 : M1NS T ! QUEU+ GUIDE IS BUILT 9TO ! FLOOR & _C 2 MOV$1 !N ! QUEU+ GUIDE M/ 2 DETECTABLE US+ A CANE4 ,? REQUIRE;T COMES F SEC;N #HJ4DB ( ! ,,AODA4 ,= M 9=MA;N AB ,,AODA 5=CE;T1 SEE ! ,ESS5TIAL ,LEGAL ,9=MA;N ,H&BOOK4 ,:5 Y SP1K ) AN EMPLOYEE OR MANAG]1 EXPLA9 H[ ! QUEUE IS 9A3ESSIBLE OR UNSAFE = Y & EXPLA9 :AT K9D ( ASSI/.E Y REQUIRE 9 Z M* DETAIL Z POSSIBLE4 ,= EXAMPLE1 -------------------------------------#AA ASK AN EMPLOYEE TO NOTIFY Y :5 YR NUMB] IS CALL$ OR ASK AN EMPLOYEE TO GUIDE Y "? A QUEUE4 ,:5 Y 4CLOSE YR 4ABIL;Y TO AN EMPLOYEE1 Y TRI7] T ORGANIZA;N'S LEGAL DUTY TO A3OMMODATE Y TO ! PO9T ( UNDUE H>D%IP4 ,IF ! EMPLOYEE OR MANAG] IS #AG RELUCTANT OR REFUSES TO A#AA A3OMMODATE Y1 Y C POLITELY REM9D !M T !Y H A DUTY TO PROVIDE Y ) R1SONABLE A3OMMODA;NS S T Y'RE ABLE TO EXP]I;E AN EQUAL LEVEL ( S]VICE Z ANY"O ELSE4 ,IF ? DOES N HELP1 Y C GRADUALLY ESCALATE YR COMPLA9T ,- = EXAMPLE1 TO A MANAG] OR SUP]VISOR & !N TO AN (FICIAL COMPLA9T PROCESS4 ,IF YR 3C]NS >E / N ADDRESS$1 Y %D 3SID] 3SULT+ ) A HUMAN "RS LAWY] TO SEE :AT OP;NS Y H4 ;,Q3 ,:5 %OPP+1 ,I (T5 H TR\BLE TRY+ TO R1D LABELS & TELL+ ! DI6];E 2T PRODUCTS4 ,:AT C ,I D8 ,A3 ,"! >E N[ _M TE*NOLOGICAL TOOLS T C HELP P ) %OPP+ & US+ O!R 3SUM] S]VICES4 ,TO LE>N M AB V>I\S TYPES ( TE*NOLOGICAL TOOLS1 REF] TO PAGE #AI 2L4 ,IF ^! K9DS ( TE*NOLOGICAL TOOLS DON'T MEET YR NE$S1 Y %D APPROA* AN EMPLOYEE OR MANAG] = ASSI/.E4 ,:5 Y SP1K ) AN EMPLOYEE OR MANAG]1 EXPLA9 T Y >E HAV+ TR\BLE ) C]TA9 #AH TASKS RELAT$ TO %OPP+ 2C ( YR B#AA SID%IP4 ,IF ! EMPLOYEE OR MANAG] IS RELUCTANT OR REFUSES TO A3OMMODATE Y1 Y C POLITELY REM9D !M T !Y H A DUTY TO PROVIDE Y ) R1SONABLE A3OMMODA;NS S T Y'RE ABLE TO EXP]I;E AN EQUAL LEVEL ( S]VICE Z ANY"O ELSE4 ,IF ? DOES N HELP1 Y C GRADUALLY ESCALATE YR COMPLA9T ,- = EXAMPLE1 TO A MANAG] OR SUP]VISOR & !N TO AN (FICIAL COMPLA9T PROCESS4 -------------------------------------#AB ,IF YR 3C]NS >E / N ADDRESS$1 Y %D 3SID] 3SULT+ ) A HUMAN "RS LAWY] TO SEE :AT OP;NS Y H4 ;,Q3 ,:5 %OPP+ OR D9+ \1 ,I (T5 5C.T] AN 9A3ESSIBLE PO9T ( SALE T]M9AL4 ,:AT C ,I D8 ,A3 ,D YR BE/ TO PLAN AH1D4 ,IF #AI Y'RE GO+ TO A /ORE OR RE/AURANT = A#AB ! F/ "T1 TRY TO 3TACT T BUSI;S BY TELEPH"O OR EMAIL 9 ADV.E TO SEE IF !Y H AN A3ESSIBLE PO9T ( SALE T]M9AL4 ,UN=TUNATELY1 "! IS CURR5TLY NO LEGAL OBLIGA;N = /ORES TO C>RY AN A3ESSIBLE PO9T ( SALE T]M9AL4 ,:5 %OPP+ AT /ORES T DON'T YET H AN A3ESSIBLE PO9T ( SALE T]M9AL1 3SID] US+ CA% TO R$UCE ! RISK ( AN ]ROR 9 PAY;T & TO HELP KEEP YR P9 NUMB]S 3FID5TIAL4 ;,Q3 ,I "S"TS GET 4ORI5T$ :5 VISIT+ NEW /ORES1 S]VICE C5TRES1 OR O!R PUBLIC PLACES4 ,:AT C ,I D8 ,A3 ,"! >E N[ _M TE*NOLOGICAL TOOLS T C HELP P ) ORI5TA;N & NAVIGA;N "? /ORES1 MALLS1 & O!R PUBLIC SPACES4 ,TO LE>N M AB V>I\S TYPES ( TE*NOLOGICAL TOOLS1 REF] TO PAGE #AI 2L4 ,IF ^! K9DS ( TE*NOLOGICAL TOOLS DON'T MEET YR NE$S1 Y %D APPROA* AN EMPLOYEE OR MANAG] ( ! /ORE = ASSI/.E4 ,:5 Y SP1K ) AN EMPLOYEE OR MANAG]1 EXPLA9 T Y >E HAV+ TR\BLE ) ORI5T+ #BJ YRF OR NAVIGAT+ "? ! /ORE4 B#AB ,EXPLA9 :AT ASSI/.E Y REQUIRE 9 Z M* DETAIL Z POSSIBLE4 ,:5 Y 4CLOSE YR 4ABIL;Y TO AN EMPLOYEE1 Y TRI7] T ORGANIZA;N'S LEGAL DUTY TO A3OMMODATE Y TO ! PO9T ( UNDUE H>D%IP4 ,IF ! EMPLOYEE OR MANAG] IS RELUCTANT OR REFUSES TO A3OMMODATE Y1 Y C POLITELY REM9D !M T !Y H A DUTY TO PROVIDE Y ) R1SONABLE A3OMMODA;NS S T Y'RE ABLE TO EXP]I;E AN EQUAL LEVEL ( S]VICE Z ANY"O ELSE4 ,IF ? DOES N HELP1 Y C GRADUALLY ESCALATE YR COMPLA9T ,- = EXAMPLE1 TO A MANAG] OR SUP]VISOR & !N TO AN (FICIAL COMPLA9T PROCESS4 -------------------------------------#AC ,IF YR 3C]NS >E / N ADDRESS$1 Y %D 3SID] 3SULT+ ) A HUMAN "RS LAWY] TO SEE :AT OP;NS Y H4 ,GUIDE ,DOGS ;,Q3 ,I 0 D5I$ A3ESS TO A RE/AURANT OR A /ORE 2C ,I 0 A3OMPANI$ BY MY GUIDE DOG4 ,:AT C ,I D8 #BA ,A3 ,"U ! ^7,BL ,P]SON'S ,"RS A#AC ,ACT^'1 X IS AG/ ! LAW = "S"O TO D5Y Y A S]VICE OR A3ESS TO A SPACE T IS NORMALLY AVAILABLE TO ! PUBLIC J 2C Y >E A3OMPANI$ BY A GUIDE DOG4 ,IF ? HAPP5S TO Y1 ASK TO SP1K TO A MANAG] OR ! [N] ( ! BUSI;S IMMLY4 ,:5 SP1K+ TO A MANAG] OR [N]1 EXPLA9 T Y >E ONLY ASK+ !M TO COMPLY ) ! LAW & T "! >E P5ALTIES = BR1K+ ! LAW4 ,IF !Y / REFUSE1 Y H S"EAL OP;NS AVAILABLE TO Y4 ,Y C 3SID] 3TACT+3 _4 ,A MUNICIPAL BYLAW 5=CE;T (FIC]1 DEP5D+ ON ! TYPE ( BUSI;S _4 ,! POLICE " :O H ! 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