We’re so grateful that you’re a part of our monthly donor community.
Browse the questions below to find out more about your monthly gift as a CNIB Partner in Vision. If you can't find the information you're looking for here, call us toll-free at 1-800-563-2642 and press 1, or email monthly.giving@cnib.ca. One of our specialists will be happy to assist you!
Table of Contents
Donor Experience
What can I expect to receive as a Partner in Vision monthly donor?
As a Partner in Vision, you’ll receive a welcome package containing a letter, a brochure with details about our programs, and a small gift as a token of our gratitude. You’ll also receive regular emails and occasional mailings from us, providing you with updates on CNIB programming. We also mail a calendar, filled with photos of our gorgeous CNIB guide dogs and guide dogs in training, each year.
Moving or changing your email address? To ensure you continue receiving updates on your impact, you can quickly update your contact details online at cnib.ca/updateinfo.
When will my welcome package arrive?
Your welcome package – containing a letter, a brochure, and a small gift as a token of our appreciation – should arrive in four to six weeks' time. Welcome packages are mailed via Canada Post, so there may occasionally be delays outside of our control.
If your welcome package hasn’t arrived after six weeks, please contact our Donor Services team at monthly.giving@cnib.ca or 1-800-563-2642 and press 1 to confirm your contact details and request a new package.
How is my donation used?
As a Partner in Vision, your gift is supporting all CNIB programming in your community, as well as national programs, like CNIB Lake Joe.
Whether it’s children and youth groups, employment workshops, recreational activities, peer support groups, or technology training sessions, our innovative programs are designed to educate, engage, and support our participants of all ages across all areas of their lives.
Your monthly gift ensures that CNIB programs are always free and available to Canadians who are blind or partially sighted, as well as their families, friends, and caregivers.
Virtual or in-person, our programs are designed to address the needs of people of all ages to:
LIVE BETTER Emotional support and peer groups
PLAY AND HAVE FUN Social, recreation, and arts groups>
WORK WITH PURPOSE Information, training, and job skills
LEARN NEW THINGS Support in the classroom and beyond
GET TECH SAVVY Independence through technology
Monthly Giving
What are the benefits of giving monthly?
- It’s easy and convenient. Monthly gifts are safely and securely deducted on the 1st or 15th business day of each month, and we mail one convenient annual tax receipt before tax time.
- Monthly donations go farther. Monthly gifts reduce CNIB’s administrative and postage costs – meaning more of your support goes directly to those who need it.
- You are in charge. If for any reason you need to make changes to your monthly gift, you can contact us at 1-800-563-2642 and press 1, or monthly.giving@cnib.ca to pause, adjust the amount, or cancel your gift. It's that easy.
- You can be confident knowing your gifts change lives. As a monthly donor, you will receive regular updates showing you the real impact you’re making in the lives of Canadians with sight loss in your community.
- You’re helping us plan for the future. Monthly donations provide us with an important, reliable, and predictable source of funding, allowing us to plan for the future and fulfill our commitments to our participants.
- It's manageable. For some, a large lump sum donation at the end of the year is not always possible. A small monthly donation can fit easily into most budgets – and it's automatic! No need to remember to donate each month.
Is this a contract?
You are in complete control of your monthly donation; it is not a contract. There is no minimum duration required, though we do ask donors to consider giving for at least 12 months. Most monthly donors find the process so simple and rewarding that they give for many, many years.
One of the benefits of monthly giving is the ability to control the amount of your gift and make adjustments when needed, so that your gift always fits within your budget. There is no fee to change or cancel a monthly donation.
Is my donation supporting one single person or program?
Whether it’s children and youth groups, employment workshops, recreational activities, peer support groups, or technology training sessions, our innovative programs are designed to educate, engage, and support our participants of all ages across all areas of their lives.
Monthly donations from our Partners in Vision community support all five pillars of our programming – Live, Play, Work, Learn, and Tech – rather than one individual person or program. This ensures funds are being used efficiently and supporting the areas of greatest need. We provide you with regular updates on our programming, allowing you to see the true impact of your generosity from coast to coast to coast.
Where can I learn more about your fundraising methods?
Fundraising is essential to helping CNIB grow and support more Canadians across the country. It allows us to reach new supporters, engage our community, and sustain our programs long-term — an investment in our future impact.
To learn more about our fundraising practices, please visit this link: cnib.ca/donorfaq.
Administrative
How long does my donation continue for? Do I have to renew my gift every year?
Your monthly donation to CNIB will continue indefinitely. It does not automatically expire after a set period of time. You are in control of your donation and can contact us any time with questions or make changes to your gift (subject to 10 business days’ notice ahead of your scheduled donation) at monthly.giving@cnib.ca or by phone at 1-800-563-2642 and press 1.
How do I update my banking or credit card details?
To securely update your bank or credit card details, please call us at 1-800-563-2642 and press 1, Monday-Friday, 9am-5pm ET, and one of our Donor Services agents will be happy to help you. It is never recommended to send financial details by email.
When will I receive my tax receipt?
Consolidated tax receipts for monthly donations are sent out each year in February by mail or email. Mailed receipts are sent via Canada Post, so there may occasionally be delays outside of our control.
If your tax receipt hasn’t arrived by March 1, please contact our Donor Care team at monthly.giving@cnib.ca or 1-800-563-2642 (and press 1) to confirm your contact details and request a new receipt.
If your contact details have changed, you can easily update them for your tax receipt online by visiting cnib.ca/updateinfo.
How do I update my contact details?
You can update your contact details by phone at 1-800-563-2642 (and press 1), or by emailing monthly.giving@cnib.ca. You can also easily and quickly update your contact details online at cnib.ca/updateinfo.
How do I make changes to my monthly donation?
You can easily increase your monthly donation amount by visiting cnib.ca/managemygift. All other changes to your donation can be made by contacting our Donor Services team at 1-800-563-2642 and press 1.
For security reasons, our Donor Services team will first ask you for some details to verify your identity. Please be prepared to share details like your name, mailing address, and email address. To speed up the process, please include this information or have it ready when contacting our Donor Services team.
Can I pause my donation?
Absolutely! If your circumstances have changed or you know you may need to take a brief break from your regular donation, you can contact our Donor Services team at monthly.giving@cnib.ca or by phone at 1-800-563-2642 and press 1, and pause your monthly gift for up to three months (subject to 10 business days’ notice ahead of your scheduled donation).
Contact Us
Don't see your question answered here? Please contact our Donor Services team at monthly.giving@cnib.ca or 1-800-563-2642. Or submit your question online through our contact form.