When our dogs are at the puppy raising stage, your first point of contact will be the Puppy Development Trainer (PDT) associated with the region you live in. If your Puppy Development Trainer is on leave, please contact Andrea Critch, Manager, Early Canine Development (andrea.critch@cnib.ca or 613-242-6919).
We encourage volunteers to communicate with staff during regular business hours unless the matter requires an urgent response.
In the case of an emergency, call CNIB Guide Dogs 24h Emergency Hotline at 1-866-264-2364.
Call the hotline if your puppy needs medical attention outside your vet's business hours or goes missing. You can also arrange vet care payments through the hotline to avoid out-of-pocket costs.
Puppy Development Trainers (By Region)
Carla Williams (Vancouver and Victoria)
Carla.Williams@cnib.ca
Kezia Gray (Calgary)
Kezia.Gray@cnib.ca
Hannah Crawford (Winnipeg)
Hannah.Crawford@cnib.ca
Hannah Packowski (Greater Toronto Area)
Hannah.Packowski@cnib.ca
Shannon James (Greater Toronto Area)
Shannon.James@cnib.ca
Bonnie Wallace (Greater Toronto Area)
Bonnie.Wallace@cnib.ca
Rebecca Nandlal (Ottawa)
Rebecca.Nandlal@cnib.ca
Clare McCormick (Ottawa and Kingston)
Clare.McCormick@cnib.ca
Laura Kennedy (Halifax)
Laura.Kennedy@cnib.ca
Other CNIB Guide Dogs Staff
Andrea Critch, Manager, Early Canine Development
Andrea.Critch@cnib.ca
Sean Lang, Veterinary Advisor
vet@cnib.ca
Jade Ondrik, Volunteer Specialist
Jade.Ondrik@cnib.ca
Carl McIntosh, Brood Stock Supervisor
Carl.McIntosh@cnib.ca