CNIB works with transportation providers across Canada to help create more inclusive travel experiences for people who are blind, Deafblind, or have low vision. To support this work, we have developed practical resources for transit operators, taxi drivers, and rideshare providers.
Guide for Transit Operators
This guide provides practical tips to help transit operators better support passengers who are blind, Deafblind, or have low vision.
Topics include:
- Understanding blindness
- Guide dog access rights and legal obligations
- The CNIB card
- Accessible stop announcements
- Customer service best practices
Download the Guide for Transit Operators
Guide for Taxi and Rideshare Drivers
This guide helps drivers provide safe, respectful, and accessible service to passengers with sight loss.
Topics include:
- Understanding blindness
- Guide dog access rights and legal obligations
- Accessible pick-up and drop-off practices
- Offering assistance
- Accessible payment practices
Download the Guide for Taxi and Rideshare Drivers
Coming Soon: Accessible Transit Operator Training Video
CNIB is partnering with Edmonton Transit Service (ETS) to develop a new training video for transit operators. The video will provide practical guidance on topics such as accessible communication, guide dog etiquette, stop announcements, and providing excellent service to all. The training video will be available on this webpage in fall 2026.
Request a Live Training Session
CNIB also offers live accessibility training online and in-person to transit operators, taxi companies, and rideshare providers. These interactive sessions provide practical strategies that can be applied to real-world examples and assist transportation providers to deliver accessible customer service to their passengers.
Interested in booking a training session for your team? Complete our Presentation Request Form and select “Accessible Transportation Presentation."