Transportation Handbook – Manitoba

After holding focus groups across Manitoba, CNIB created this legal information handbook to provide helpful responses to some of the most common questions we heard. 

In the handbook below, you’ll find: 

• An overview of your most important legal rights related to transportation
• Answers to common questions like 
  • "I often encounter barriers when trying to use a transportation service.  I'd like to make a complaint, but I don't where to start. What can I do?"
  • "The buses I use are inaccessible. For example, the buses tend to lack audio signals that identify stops, the drivers do not reliably assist me and drive by me on occasion, and at times, the signage and location of the bus stops makes them difficult to find. What can I do?"
  • "I was denied access to a taxi, Uber, or Lyft because I am accompanied by a guide dog. What can I do?"
• Links to helpful legal services and community supports

The Know Your Rights legal Information handbooks are available in two different formats:

If you’d like to receive this handbook in Braille or DAISY format, please email knowyourrights@cnib.ca. Did this handbook answer your question or did it connect you to a helpful resource? Please let us know!