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Questions about the White Cane Access Program
What is the White Cane Access Program?
Who can apply for a free white cane?
How do I apply for a free white cane?
How does the program work?
Do I need to complete a vision assessment or orientation and mobility training before I receive my new cane?
If I want to try a different cane, do I need a new assessment to do so?
Can a relative/family member/friend apply on behalf of someone who is blind or has sight loss? If so, what do they need to present?
Should I still apply for provincial funding if it’s available in my province?
Can someone who has already used a funding resource apply for a free white cane?
What happens if I require another free white cane? (For example, if I lose my cane, it breaks, or I simply require a replacement.)
How long will it take to get my free white cane?
What kinds of canes are available in this program?
Can I choose the style or specifications of the white cane, such as length, cane tip, or handle type?
Questions about CNIB's White Cane Access Program
What is the White Cane Access Program?
CNIB’s White Cane Access Program provides CNIB members with access to one free white cane and tip per calendar year. This program is designed to address transportation barriers and provide white canes to individuals who would benefit from them. White canes are essential mobility tools that can enable confidence, independence, and autonomy in the lives of people with sight loss.
Who can apply for a free white cane?
Currently, the White Cane Access Program is undergoing a pilot phase, gradually expanding across Canada. As of right now, this initiative is exclusively available to CNIB members residing in British Columbia, Manitoba, and the Atlantic Region. Stay tuned for updates as we extend the program to other provinces.
How do I apply for a free white cane?
CNIB members can apply for a free white cane by contacting CNIB toll-free at 1-800-563-2642 or visiting their nearest CNIB SmartLife Centre.
How does the free white cane program work?
Each individual can apply for one free white cane per calendar year. For individuals in provinces with existing funding programs, the initiative will offset any out-of-pocket costs. In provinces without funding programs, CNIB will cover the full cost of the white cane.
Do I need to complete a vision assessment or orientation and mobility training before I receive my new cane?
While not mandatory, we highly recommend completing a vision assessment and orientation and mobility training to enhance your cane usage skills. Our partners at Vision Loss Rehabilitation Canada offer comprehensive rehabilitation services and can assist you in selecting the best cane for your needs. Visit visionlossrehab.ca or call 1-844-887-8572 for more information.
If I want to try a different cane, do I need a new assessment to do so?
While not mandatory, members are strongly encouraged to obtain an assessment from an authorized medical institution in their province. If a device return is requested, it should adhere to CNIB SmartLife’s return policy.
Can a relative/family member/friend apply on behalf of someone who is blind or has sight loss? If so, what do they need to present?
Yes, a relative/family member/friend can apply on behalf of someone who is blind or has sight loss, provided the individual is a CNIB member. If the individual is under 18, only the parent or legal guardian may apply.
Should I still apply for provincial funding if it’s available in my province?
Yes, CNIB members who wish to take advantage of the White Cane Access Program should still apply for any and all provincial funding that is available to them. CNIB will cover any costs that are not covered under the provincial funding.
If you live in a province where there is no funding available, CNIB will cover the full cost of the cane. Learn more about available funding.
Can someone who has already used a funding resource apply for a free white cane?
Yes, members who have utilized provincial funding remain eligible to apply for a free white cane, with CNIB covering the total cost of the device.
What happens if I require another free white cane? (For example, if I lose my cane, it breaks, or I simply require a replacement.)
Members are eligible for a replacement white cane after a waiting period of 12 months. Exchanges or returns can be facilitated according to CNIB SmartLife’s return policy.
How long will it take to get my free white cane?
Members who live in the vicinity of one of our in CNIB SmartLife Centre locations may receive their cane immediately if available in-store, as they can choose to pick the cane up from the CNIB SmartLife Centre. For orders requiring shipment from our national warehouse, delivery typically occurs within 7-10 business days after enrollment in the program and purchase confirmation.
What kinds of canes are available in this program?
Members can choose from a selection of canes, including Standard Ambutech ID and Mobility Canes available at CNIB SmartLife. For a detailed list of covered devices, please contact CNIB or visit a CNIB SmartLife Centre. Please note that customized cane orders are not applicable for the Free White Cane Program