On April 30th, Families Minister Rochelle Squires announced the Manitoba government is launching a new online engagement to gather feedback from Manitobans about their experiences with customer service and to ensure those with disabilities are protected with the same or similar access provided to others. View News Release. On behalf of the Accessibility Advisory Council, I invite you to participate in this review of the first accessibility standard established under The Accessibility for Manitobans Act.
The Accessibility Advisory Council wants to hear from Manitobans about their experiences with the Customer Service Standard Regulation, the first accessibility standard established under The Accessibility for Manitobans Act.
Do you face barriers to customer service? Does the Accessibility Standard for Customer Service affect you and your workplace, university, organization or business? We want to hear from you.
The aim of the review is to determine if the Accessibility Standard for Customer Service has met its objectives to remove barriers to customer service, and if not why not. Lessons learned from the first five years, since the standard became law, can help strengthen its impact going forward.
Public engagement is a critical aspect of the review, and there will be many ways for you to share your perspective including:
Public Survey:
A public survey is available on EngageMB, the Manitoba government’s online portal, until May 28, 2021. EngageMB provides an easy way for all Manitobans to share their insights. If you require the survey in an alternate format, please contact our office.
Live Webinars:
To maintain COVID-19 safety precautions, the Council will host two Zoom webinars where Manitobans are invited to share their perspectives, including via chat and phone. Both sessions will be held on Thursday, May 13, 2021.
- Webinar #1: Thursday, May 13th - 1:30 to 3:30 pm, Register for webinar 1.
- Webinar #2: Thursday, May 13th - 6:00 to 8:00 pm, Register for webinar 2.
Written Submissions:
Comments and feedback are welcome via briefs and submissions to the attention of the Accessibility Advisory Council at
access@gov.mb.ca. The deadline for submissions is Friday, May 28, 2021.
For more information, please contact the MAO at MAO@gov.mb.ca, or by calling 204-945-7613 or toll-free at 1-800-282-8069, Extension 7613.