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Contact Us

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You have questions? We have answers.

When you reach out to the CNIB Contact Centre, our friendly and experienced staff are on hand to provide all the information you need to start or continue your journey with CNIB.

Here are just some of the topics and programs that our bilingual team members can help you navigate:

  • Questions around transitions to sight loss
  • How to obtain or renew a CNIB card
  • Technology programs and workshops
  • Becoming a donor
  • CNIB Guide Dogs
  • CNIB Smartlife – retailer of assistive products for people with sight loss
  • CNIB Mobile Hub and upcoming tour schedule
  • Peer support programs
  • Child and youth programs
  • National and regional events
  • Regional programming
  • Braille services
  • Scholarships
  • Volunteering with CNIB

We even help alert you to services you may not know about, like our advocacy initiatives, our Come to Work program, or our one-of-a-kind camp, CNIB Lake Joe. Our team is located across the country, and includes predominantly staff with lived sight loss experience and first-hand knowledge of the benefits of CNIB services and programs.

Our phone lines are open Monday to Friday from 8:00 a.m. to 7:30 p.m. Eastern. We are closed Thursday afternoons from 2:25 p.m. to 3:45 p.m. to accommodate staff education sessions.

We also invite you to fill out the form below if you prefer written communication or would like to request a call back.


Call us toll-Free: 1-800-563-2642

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