,H1L?C>E
,"K ,YR ,"RS ,- ,LEGAL ,9=MA;N ,H&BOOK









,PUBLI%$ #BJBJ1 BY ,,CNIB
,TORONTO1 ,ONT>IO ,M#D,G #C,E#H









,9 #A ,VOLUME
,BRL PAGES T#A-T#B & #A-#BH
,PR9T PAGES #A-#AG                   T#A
























                                     T#B
    ,4CLAIM]                          #B
  ,? 3T5T IS PROVID$ Z G5]AL 9=MA;N & IS
N LEGAL ADVICE4 ,IF Y NE$ ADVICE AB A
SPECIFIC LEGAL PROBLEM1 3TACT A LAWY] OR
A COMMUN;Y LEGAL CL9IC4

    ,AC"KL$GE;TS
  ,?ANK Y TO ! _M VOLUNTE]S & 9/ITU;NAL
COLLABORATORS :O 3TRIBUT$ TO DEVELOP+ ?
LEGAL 9=MA;N H&BOOK4 ,TO LE>N M AB ! ,"K
,YR ,"RS PROJECT1 PL1SE VISIT U AT !
FOLL[+ WEBSITE3
HTTPS3_/_/CNIB4CA_/5_/SUPPORT-US"
_/ADVOCATE_/ONT>IO-ADVOCACY_/"K-YR-"
"RS;8REGION"7ON
  ,?ANK Y TO ! ,LAW ,F.DA;N ( ,ONT>IO =
MAK+ ! ,"K ,YR ,"RS PROJECT POSSIBLE4
,:ILE F9ANCIALLY SUPPORT$ BY ! ,LAW
,F.DA;N ( ,ONT>IO1 ! ,,CNIB IS SOLELY
RESPONSIBLE = ALL 3T5T4 ,Y C F9D M
9=MA;N AB ! ,LAW ,F.DA;N ( ,ONT>IO AT !
FOLL[+ WEBSITE3
HTTPS3_/_/LAWF.DA;N4ON4CA_/

                                      #A
            ,TABLE ( ,3T5TS           #C

,MY ,LEGAL ,"RS """"""""""""""""""""" #E
  ;,Q3 ,:AT LEGAL "RS D ,I H :5 X
      COMES TO H1L?C>E S]VICES 9
      ,ONT>IO8 """""""""""""""""""""" #E
    ,DUTY TO ,A3OMMODATE @& ,UNDUE
      ,H>D%IP """"""""""""""""""""""" #F
  ;,Q3 ,": D MY LEGAL "RS COME F8 """ #F
  ;,Q3 ,:O M/ COMPLY ) ,ONT>IO'S
      H1L?C>E LAWS8 """"""""""""""""" #G
  ;,Q3 ,:AT C ,I D TO 5=CE MY
      LEGAL "RS8 """""""""""""""""""" #G
,COMMON ,SC5>IOS """""""""""""""""""" #I
  ,9A3ESSIBLE ,9=MA;N @&
      ,PROC$URES """""""""""""""""""" #I
    ;,Q3 ,I'VE BE5 ASK$ TO FILL \
      M$ICAL =MS T >E N 9 AN
      A3ESSIBLE =MAT4 ,:AT C ,I D8 "" #I
    ;,Q3 ,I NE$ TO SEE A DOCTOR1 B
      ! M$ICAL CL9IC'S WAIT+ ROOM
      HAS AN 9A3ESSIBLE QUEUE
      "<E4G4 TAKE A NUMB] SY/EM">4
      ,:AT C ,I D8 """"""""""""""""" #AJ
                                      #B
                                     A#C
    ;,Q3 ,:5 PRESCRIB$ M$ICA;N1
      ,I'VE BE5 GIV5 9/RUC;NS &
      9=MA;N 9 AN 9A3ESSIBLE =MAT4
      ,:AT C ,I D8 """"""""""""""""" #AJ
  ,POOR ,ETIQUETTE """"""""""""""""" #AA
    ;,Q3 ,I FEEL T ,I'M 2+ TR1T$
      POORLY BY M$ICAL /AFF :O D N
      "U/& MY NE$S OR LACK BASIC
      ETIQUETTE :5 D1L+ ) P :O H
      SI<T LOSS4 ,:AT C ,I D8 """""" #AA
    ;,Q3 ,I'VE BE5 TOLD T ,I H TO
      PAY = MY H1L?C>E-RELAT$
      A3OMMODA;NS ,- IS ? TRUE8 """" #AA
  ,9T]V5ORS """""""""""""""""""""""" #AB
    ;,Q3 ,I'VE BE5 TOLD T MY
      9T]V5OR _C "PICIPATE 9 C]TA9
      ASPECTS ( MY H1L?C>E ,- =
      EXAMPLE1 A3OMPANY ME TO
      C]TA9 "PS ( ! HOSPITAL4 ,:AT
      C ,I D8 """""""""""""""""""""" #AB
  ,L;G-T]M C>E """"""""""""""""""""" #AB
    ;,Q3 ,I AM A RESID5T ( A ,L;G-
      ,T]M ,C>E ,HOME & ,I FEEL T
                                      #C
                                     B#C
      MY "RS H BE5 VIOLAT$4 ,:AT C
      ,I D8 """""""""""""""""""""""" #AB
,GETT+ ,HELP """"""""""""""""""""""" #AC
  ,,CNIB ,S]VICES """""""""""""""""" #AC
  ,LEGAL ,S]VICES """""""""""""""""" #AC
  ,LEGAL ,AID ,ONT>IO """""""""""""" #AC
  ,ONT>IO'S ,COMMUN;Y ,LEGAL
      ,CL9ICS """""""""""""""""""""" #AD
  ,PRO ,BONO ,ONT>IO """"""""""""""" #AD
  ,! ,HUMAN ,"RS ,LEGAL ,SUPPORT
      ,C5TRE """"""""""""""""""""""" #AD
--------------------------------------#D
  ,,ARCH ,4ABIL;Y ,LAW ,C5TRE """""" #AE
  ,H1L? ,JU/ICE ,PROGRAM AT ,ST4
      ,MI*AEL'S ,HOSPITAL """""""""" #AE
  ,HELP;L ,9=MA;N """""""""""""""""" #AE
    ,/EPS TO ,JU/ICE """"""""""""""" #AE
    ,A3ESS ,=W>D """"""""""""""""""" #AF
    ,PRACTICAL ,TIPS = ,H1L?C>E
      ,PROVID]S """""""""""""""""""" #AF



                                      #D
            ,MY ,LEGAL ,"RS           #E

    ;,Q3 ,:AT LEGAL "RS D ,I H :5 X
    COMES TO H1L?C>E S]VICES 9 ,ONT>IO8
  ,A3 ,"U ,ONT>IO LAWS1 P ) 4ABILITIES H
IMPORTANT LEGAL "RS :5 X COMES TO
H1L?C>E4 ,= ALM ALL TYPES ( H1L?C>E 9
,ONT>IO3

_4 ,Y H ! "R TO RCV AN EQUAL LEVEL (
  S]VICE F H1L?C>E PROVID]S Z ANY"O ELSE
  )\T 4CRIM9A;N 2C ( YR 4ABIL;Y4
_4 ,Y H ! "R TO RCV ^1A3OMMODA;NS = YR
  4ABIL;Y F H1L?C>E S]VICE PROVID]S UP
  TO ! PO9T ( ^1UNDUE ^1H>D%IP4
_4 ,Y H ! "R TO H YR P]SONAL H1L? 9=MA;N
  KEPT 3FID5TIAL & PRIVATE BY ALL
  H1L?C>E S]VICE PROVID]S4
_4 ,IF Y >E A RESID5T ( A ,L;G-T]M ,C>E
  ,HOME1 !N Y H ADDI;NAL "RS "U
  ,ONT>IO'S ^7,RESID5TS' ,BILL ( ,"RS^'
  ,- TO LE>N AB ^! "RS1 VISIT ! FOLL[+
  WEBSITE3 HTTPS3_/_/WWW4CLEO4ON4CA_/5"
  _/PUBLICA;NS_/"EYRES
                                      #E
    ,DUTY TO ,A3OMMODATE @& ,UNDUE    #F
    ,H>D%IP
  ,A H1L?C>E PROVID]'S 8DUTY TO
A3OMMODATE0 M1NS T !Y >E LEGALLY REQUIR$
TO PROVIDE Y ) ! SUPPORTS Y NE$ A3ESS AN
EQUAL LEVEL ( S]VICE4 ,H["E1 ! DUTY TO
A3OMMODATE HAS A LIMIT & ? LIMIT IS
CALL$ 8UNDUE H>D%IP40 
  8,UNDUE H>D%IP0 IS A LEGAL T]M4 ,X
M1NS T IF A H1L?C>E PROVID] C %[ T X IS
V DI6ICULT = !M TO PROVIDE Y ) A C]TA9
TYPE ( A3OMMODA;N "<2C ( HI< CO/S OR
H1L? & SAFETY RISKS">1 !N !Y DON'T H TO
PROVIDE X4
  ,X'S USUALLY DI6ICULT = A H1L?C>E
PROVID] TO CLAIM UNDUE H>D%IP 2C !Y H TO
%[ CLE> EVID;E ( UNDUE H>D%IP4 ,_!
EVID;E C ONLY RELATE TO ^! TWO FACTORS3

#A4 ,:E!R ! CO/ ( ? TYPE ( A3OMMODA;N IS
  S HI< T X W SIGNIFICANTLY 9T]F]E ) _!
  ABIL;Y TO OP]ATE _! BUSI;S4 ,:5
  CALCULAT+ CO/1 !Y M/ AL 3SID] \TSIDE
  S\RCES ( FUND+1 E4G4 GRANTS OR
                                      #F
  SUBSIDIES F GOV]N;T PROGRAMS4      A#F
#B4 ,:E!R ? TYPE ( A3OMMODA;N IS GO+ TO
  CR1TE S]I\S H1L? & SAFETY RISKS = _!
  OP]A;NS4

  ,EV5 IF A H1L?C>E PROVID] %[S T A
C]TA9 TYPE ( A3OMMODA;N W CR1TE UNDUE
H>D%IP = !M1 !Y / H A LEGAL DUTY TO
PROVIDE Y ) ! ^1NEXT ^1BE/ TYPE (
A3OMMODA;N4

    ;,Q3 ,": D MY LEGAL "RS COME F8
  ,A3 ,YR LEGAL "RS COME F A V>IETY (
DI6]5T LAWS1 9CLUD+3

_4 ,ONT>IO'S ^7,HUMAN ,"RS ,CODE^' :
  PROHIBITS 4CRIM9A;N BAS$ ON 4ABIL;Y 9
  MO/ >1S ( PUBLIC LIFE1 9CLUD+ H1L?C>E4
_4 ,! ^7,BL ,P]SONS' ,"RS ,ACT^' :
  PREV5TS 4CRIM9A;N AG/ P :O H GUIDE
  DOGS4
_4 ,! ^7,A3ESSIBIL;Y = ,ONT>IANS )
  ,4ABILITIES ,ACT^' : REQUIRES ALM ALL
  ORGANIZA;NS 9 ,ONT>IO TO MEET M9IMUM
                                      #G
  A3ESSIBIL;Y REQUIRE;TS :5          B#F
  PROVID+ S]VICES4 ,! ,ONT>IO GOV]N;T IS
  CURR5TLY DEVELOP+ AN ADDI;NAL SET (
  REQUIRE;TS T W 2 SPECIFIC TO ! H1L?C>E
  SETT+4 ,TO LE>N M AB ?
--------------------------------------#G
  PROCESS1 VISIT ! FOLL[+ WEBSITE3
  HTTPS3_/_/WWW4ONT>IO4CA_/PAGE"
  _/A3ESSIBIL;Y-LEGISLATIVE-REVIEWS-"
  COMMITTEES-&-C\NCILS_?.-,SCOPE.-&.-"
  ,"TL9ES.-H1L?.-C>E

  ,= M 9=MA;N AB ! ^7,A3ESSIBIL;Y =
,ONT>IANS ) ,4ABILITIES ,ACT^'1 SEE
,,CNIB'S ,"K ,YR ,"RS ,SELF-,ADVOCACY &
,ESS5TIAL ,LEGAL ,9=MA;N ,H&BOOK4
  ,O!R IMPORTANT H1L?C>E-RELAT$ LAWS T
MAY 2 RELEVANT TO YR SITUA;N 9CLUDE3

_4 ,! ^7,P]SONAL ,H1L? ,9=MA;N ,PROTEC;N
  ,ACT^' : SETS \ RULES & REGULA;NS
  RELAT+ TO P]SONAL H1L? 9=MA;N
_4 ,! ^7,L;G-,T]M ,C>E ,HOMES ,ACT^' :
  REGULATES L;G-T]M C>E HOMES & GRANTS
                                      #H
  SPECIFIC "RS TO L;G-T]M C>E HOME   A#G
  RESID5TS

    ;,Q3 ,:O M/ COMPLY ) ,ONT>IO'S
    H1L?C>E LAWS8
  ,A3 ,! P1 COMPANIES1 ORGANIZA;NS &
GOV]N+ BODIES :O >E 9VOLV$ 9 DELIV]+
H1L?C>E S]VICES 9 ,ONT>IO >E REQUIR$ TO
COMPLY ) ! ABV LAWS1 9CLUD+3

_4 ,H1L?C>E PROVID]S ,- = EXAMPLE1
  PHYSICIANS1 NURSES1 OPTOMETRI/S1 ETC4
_4 ,O!R GOV]N+ ORGANIZA;NS ,- = EXAMPLE1
  ! ,COLLEGE ( ,PHYSICIANS & ,SURGEONS1
  ! ,COLLEGE ( ,NURSES1 ETC4
_4 ,PUBLIC ,H1L? ,UNITS & ,LOCAL ,H1L?
  ,9TEGRA;N ,NET"WS
_4 ,PATI5TS ,- IF Y REQUE/ AN A3OMMODA;N
  2C ( YR 4ABIL;Y1 Y H A DUTY TO
  "PICIPATE 9 GD FAI? TO DEVELOP &
  IMPLE;T A SUITABLE A3OMMODA;N = YR
  NE$S
_4 ! ,ONT>IO GOV]N;T & XS AG5CIES

                                      #I
    ;,Q3 ,:AT C ,I D TO 5=CE MY      B#G
    LEGAL "RS8
  ,A3 ,IF Y FEEL Y H BE5 UNFAIRLY
4CRIM9AT$ AG/ BY A H1L?C>E PROVID]1 "!
>E ?+S Y C D TO /& UP = YRF4
  ,9 G5]AL1 Y %D F/ TRY TO RESOLVE YR
3C]NS BY SP1K+ ) ! P :O >E DIRECTLY
9VOLV$ 9 AN 9=MAL & COLLABORATIVE WAY4
--------------------------------------#H
  ,= M RES\RCES ON SELF-ADVOCACY1 PL1SE
VISIT ! ,SELF-,ADVOCACY SEC;N ( ! ,"K
,YR ,"RS WEBSITE4
  ,IF YR 3C]NS C'T 2 ADDRESS$ "?
COLLABORATIVE 4CUS.NS1 Y %D 3SID] 3SULT+
) A LAWY] :O SPECIALIZES 9 HUMAN "RS OR
H1L?C>E ISSUES TO SEE IF ANY ( ! FOLL[+
OP;NS >E APPROPRIATE3

_4 ,A REPORT_/COMPLA9T TO ! APPLICABLE
  PR(ES.NAL REGULATORY BODY

    ,TO F9D \ : PR(ES.NAL REGULATORY
  BODY OV]SEES YR H1L?C>E PROVID]1 Y C
  REVIEW A LI/+ T 0 CR1T$ BY ! ,F$]A;N (
                                     #AJ
  ,H1L? ,REGULATORY ,COLLEGES (      A#H
  ,ONT>IO ON ! FOLL[+ WEBSITE3
  HTTP3_/_/WWW4REGULAT$H1L?"
  PR(ES.NS4ON4CA_/PR(ES.NSCOLLEGES4HTML

_4 ,AN APPLICA;N TO ! ,HUMAN ,"RS
  ,TRIBUNAL ( ,ONT>IO
_4 ,A CLAIM 2F AN ,ONT>IO ,C\RT (
  ,JU/ICE
_4 ,A COMPLA9T TO ! ,M9I/RY ( ,H1L? &
  ,L;G-,T]M ,C>E "<SPECIFIC TO L;G-T]M
  C>E HOMES">
_4 ,A REPORT_/COMPLA9T TO ! ,ONT>IO
  ,PATI5T ,OMBUDSMAN

    ,! ,ONT>IO ,PATI5T ,OMBUDSMAN IS AN
  8(FICE ( LA/ RESORT0 : M1NS T 2F !Y C
  ASSI/ Y1 Y M/ F/ TRY TO RESOLVE YR
  ISSUE "? ANY COMPLA9T PROCESS T IS
  (F]$ BY ! H1L?C>E PROVID]4




                                     #AA
            ,COMMON ,SC5>IOS          #I

  ,EV5 ?\< "! >E LAWS TO PROTECT Y F
4CRIM9A;N1 P ) 4ABILITIES / FACE B>RI]S
TO RCVG EQUAL A3ESS TO H1L?C>E S]VICES4
  ,? SEC;N DESCRIBES B>RI]S T >E
COMMONLY EXP]I;ED & SU7E/S PRACTICAL
NEXT /EPS4 ,KEEP 9 M9D T1 9 MO/
SITUA;NS1 Y %D F/ TRY TO RESOLVE YR
3C]NS BY SP1K+ ) ! P :O >E DIRECTLY
9VOLV$ 9 AN 9=MAL & COLLABORATIVE WAY4

   ,9A3ESSIBLE ,9=MA;N @& ,PROC$URES

    ;,Q3 ,I'VE BE5 ASK$ TO FILL \ M$ICAL
    =MS T >E N 9 AN A3ESSIBLE =MAT4 ,:AT
    C ,I D8
  ,A3 ,IF Y F9D A H1L?C>E-RELAT$ =M T'S
N 9 AN A3ESSIBLE =MAT1 Y H ! "R TO
REQUE/ T =M 9 AN A3ESSIBLE =MAT F !
H1L?C>E PROVID] Z AN A3OMMODA;N = YR
4ABIL;Y4 ,BY 4CLOS+ YR 4ABIL;Y & MAK+ A
REQUE/ = A3OMMODA;N1 Y TRI7] ! H1L?C>E
PROVID]'S LEGAL DUTY TO A3OMMODATE Y UP
                                     #AB
TO ! PO9T ( UNDUE H>D%IP4 ,UNDUE     A#I
H>D%IP IS A LEGAL T]M T'S EXPLA9$ ABV AT
PAGE #F4
  ,:5 S*$UL+ A M$ICAL APPO9T;T1 2 SURE
TO PLAN AH1D4 ,= EXAMPLE1 CALL ! (FICE
AH1D ( "T & REQUE/ T ALL =MS 2 S5T TO Y
9 ADV.E ( ! APPO9T;T 9 AN A3ESSIBLE
=MAT4
  ,IF ! S]VICE PROVID] IS UNABLE TO S5D
=MS 9 ADV.E "<OR DOESN'T H ! =MS
AVAILABLE 9 AN A3ESSIBLE =MAT">1 TELL !M
T Y H A 4ABIL;Y & W REQUIRE AN
ALT]NATIVE A3OMMODA;N ,- = EXAMPLE1 Y C
REQUE/ T "S"O F _! T1M ASSI/ Y 9 R1D+ &
COMPLET+ ! =MS 9 A PRIVATE SETT+ AT ! "T
( YR APPO9T;T4
  ,IF A S]VICE PROVID] SAYS T Y >E
RESPONSIBLE = HAV+ A SI<T$ COMPANION
A3OMPANY Y TO ! APPO9T;T1 REM9D !M
POLITELY T Y H ! "R TO RCV AN EQUAL
LEVEL ( S]VICE Z ANY"O ELSE & !Y H A
LEGAL DUTY TO A3OMMODATE YR NE$S AT NO
CO/ TO Y4 ,Y C AL EXPLA9 T S9CE Y H ! "R
TO KEEP YR P]SONAL H1L? 9=MA;N 3FID5TIAL
                                     #AC
& PRIVATE1 !Y _C EXPECT Y TO BR+ A   B#I
SI<T$ COMPANION "<= EXAMPLE1 A FAMILY
MEMB] OR
-------------------------------------#AJ
FR"> TO YR M$ICAL APPO9T;TS1 ":
IMPORTANT P]SONAL H1L? 9=MA;N W 2
4CLOS$4

    ;,Q3 ,I NE$ TO SEE A DOCTOR1 B !
    M$ICAL CL9IC'S WAIT+ ROOM HAS AN
    9A3ESSIBLE QUEUE "<E4G4 TAKE A NUMB]
    SY/EM">4 ,:AT C ,I D8
  ,A3 ,IF Y 5C.T] AN 9A3ESSIBLE QUEUE1
9=M ! /AFF AT ! CL9IC OR HOSPITAL1 Z
SOON Z POSSIBLE1 T Y >E UNABLE TO
"PICIPATE 9 ! QUEUE PROCESS 2C ( YR
4ABIL;Y & T Y W REQUIRE AN A3OMMODA;N4
,= EXAMPLE3 Y C REQUE/ T :5 YR NUMB] IS
CALL$1 A /AFF P]SON COME TO NOTIFY Y &
GUIDE Y TO ! NEXT ROOM4 ,MAKE SURE TO
FULLY 9=M ! /AFF AB YR NE$S S !Y C F9D !
BE/ WAY TO A3OMMODATE Y4


                                     #AD
    ;,Q3 ,:5 PRESCRIB$ M$ICA;N1     A#AJ
    ,I'VE BE5 GIV5 9/RUC;NS & 9=MA;N 9
    AN 9A3ESSIBLE =MAT4 ,:AT C ,I D8
  ,A3 ,:5 Y >E 2+ PRESCRIB$ M$ICA;N1 Y C
REQUE/ T ! PHYSICIAN OR PH>MACI/ SP5D
ADDI;NAL "T ) Y TO PROVIDE Y ) KEY
9=MA;N4 ,= EXAMPLE1 REQUE/ T !Y SP5D "T
TO FULLY DETAIL ! 9/RUC;NS1 W>N+S1 &
SIDE E6ECTS ETC4 ,IF Y H "QS OR WANT
CL>IFICA;N1 2 ASS]TIVE & MAKE SURE TO
ASK4
  ,IF ! S]VICE PROVID] DOES WANT TO D ?
& IS UNABLE TO MAKE EQUIVAL5T
A3OMMODA;NS = YR NE$S "<= EXAMPLE1
PROVID+ Y ) 9=MA;N 9 AN A3ESSIBLE
=MAT">1 REM9D !M POLITELY T Y H ! "R TO
RCV AN EQUAL LEVEL ( S]VICE Z ANY"O ELSE
& T !Y H A LEGAL DUTY TO A3OMMODATE Y4
  ,OV] ! PA/ FEW YE>S1 "S PH>MACIES1
9CLUD+ ,%OPP]S ,DRUG ,M>TS1 H IMPLE;T$ A
S]VICE T ALL[S 3SUM]S TO OBTA9 IMPORTANT
9=MA;N AB PRESCRIP;N M$ICA;NS "? TEXT-
TO-SPEE* TE*NOLOGY4 ,TO A3ESS ? S]VICE1
LET YR PH>MACY "K T Y USE TEXT-TO-SPEE*
                                     #AE
TE*NOLOGY & REQUE/ T YR M$ICA;N     B#AJ
LABEL 2 PREP>$ 9 ? =MAT4
-------------------------------------#AA

            ,POOR ,ETIQUETTE

    ;,Q3 ,I FEEL T ,I'M 2+ TR1T$ POORLY
    BY M$ICAL /AFF :O D N "U/& MY NE$S
    OR LACK BASIC ETIQUETTE :5 D1L+ ) P
    :O H SI<T LOSS4 ,:AT C ,I D8
  ,A3 ,UN=TUNATELY1 "! >E "TS T P :O H
SI<T LOSS >E TR1T$ POORLY 9 A H1L?C>E
SETT+4 ,= EXAMPLE1 :5 M$ICAL /AFF3

_4 ,5T] A ROOM )\T 9TRODUC+ !MVS OR
  L1VES A ROOM )\T NOTIFY+ Y
_4 ,T\* Y )\T NOTIFY+ Y 9 ADV.E
_4 ,SP1K TO YR SI<T$ COMPANION OR
  9T]V5OR 9/1D ( ADDRESS+ Y
_4 ,PROVIDE 3FUS+ OR UNHELP;L DIREC;NS

  ,TO R$UCE *.E ( POOR TR1T;T1 X IS
HELP;L TO PROACTIVELY 9=M /AFF AB YR
NE$S OR AB BASIC ETIQUETTE :5 "W+ ) P :O
                                     #AF
H SI<T LOSS4 ,= EXAMPLE1 Y C CALL   A#AA
AH1D TO 9=M A S]VICE PROVID] AB YR NE$S
OR TAKE "T TO SP1K ) /AFF :5 Y >RIVE4
  ,IF Y H BE5 TR1T$ POORLY1 3SID] FOLL[+
UP ) A /AFF P]SON'S SUP]VISOR1 _! S5IOR
MANAGE;T1 OR ,- IF X'S A L>GE 9/ITU;N ,-
AN 9T]NAL OMBUDSMAN OR O!R COMPLA9T
PROCESS4

    ;,Q3 ,I'VE BE5 TOLD T ,I H TO PAY =
    MY H1L?C>E-RELAT$ A3OMMODA;NS ,- IS
    ? TRUE8
  ,A3 ,YR H1L?C>E PROVID] _C MAKE Y PAY
= R1SONABLE A3OMMODA;NS = YR 4ABIL;Y4 ,X
IS YR H1L?C>E PROVID]'S LEGAL DUTY TO
A3OMMODATE Y UP TO ! PO9T ( UNDUE H>D%IP
& YR H1L?C>E PROVID] IS RESPONSIBLE =
PAY+ ! CO/S ( R1SONABLE A3OMMODA;NS4






                                     #AG
               ,9T]V5ORS             #AB

    ;,Q3 ,I'VE BE5 TOLD T MY 9T]V5OR _C
    "PICIPATE 9 C]TA9 ASPECTS ( MY
    H1L?C>E ,- = EXAMPLE1 A3OMPANY ME TO
    C]TA9 "PS ( ! HOSPITAL4 ,:AT C ,I D8
  ,A3 ,:5 Y PLAN TO H YR 9T]V5OR
A3OMPANY Y TO A M$ICAL APPO9T;T1 D YR
BE/ TO PLAN AH1D4 ,= EXAMPLE1 CALL !
S]VICE PROVID] 9 ADV.E TO TELL !M T Y W
2 A3OMPANI$ BY AN 9T]V5OR & TAKE "S "T
TO EXPLA9 OR TO $UCATE ! S]VICE PROVID]
AB YR 9T]V5OR'S ROLE4
  ,Y C SAY T Y REQUIRE ! SUPPORT ( AN
9T]V5OR TO RCV AN EQUAL LEVEL ( S]VICE4
  ,Y OR YR S]VICE PROVID] MAY "S"TS 2
WORRI$ T COMPLICAT$ M$ICAL 9=MA;N W N 2
PROP]LY COMMUNICAT$ BY YR 9T]V5OR4
  ,TO HELP ADDRESS ? 3C]N1 Y C REQUE/ T
ALL IMPORTANT 9=MA;N F YR APPO9T;T "<=
EXAMPLE1 9=MA;N AB YR PRESCRIP;NS"> IS
PROVID$ TO Y 9 A WRITT5 =MAT T IS
A3ESSIBLE4

                                     #AH
              ,L;G-T]M C>E          A#AB

    ;,Q3 ,I AM A RESID5T ( A ,L;G-,T]M
    ,C>E ,HOME & ,I FEEL T MY "RS H BE5
    VIOLAT$4 ,:AT C ,I D8
  ,A3 ,IF Y LIVE 9 A L;G-T]M C>E HOME &
Y 2LIEVE T YR "RS H BE5 VIOLAT$1 Y %D
3SULT ! FOLL[+ /EP-BY-/EP GUIDES TO MAK+
COMPLA9TS3

_4 ,COMMUN;Y ,LEGAL ,$UCA;N ,ONT>IO'S
  ,GUIDE1 : C 2 A3ESS$ AT ! FOLL[+
  WEBSITE3
  HTTPS3_/_/WWW4CLEO4ON4CA_/5_/"
  PUBLICA;NS_/"EYRES_/:AT-C-I-D-IF-MY-"
  "RS->E-VIOLAT$
_4 ,! ,GOV]N;T ( ,ONT>IO'S ,GUIDE1 : C 2
  A3ESS$ AT ! FOLL[+ WEBSITE3
  HTTPS3_/_/WWW4ONT>IO4CA_/PAGE_/L;G-"
  T]M-C>E-HOME-COMPLA9T-PROCESS;8.-"
  GA"7#B4GBEBIFAI4AGACJFGJBA4AEDIIHGEHI"
  -#CAHGFHFC4AEDIIHGEHI


                                     #AI
              ,GETT+ ,HELP           #AC

    ,,CNIB ,S]VICES
  ,WE'RE "H TO HELP ,- 3TACT ,,CNIB = M
S]VICES1 SUPPORT & RES\RCES4 ,"S WAYS WE
C ASSI/ 9CLUDE3

_4 ,,CNIB'S ,D1FBL ,COMMUN;Y ,S]VICES
  OP]ATES ! ,EM]G5CY ,9T]V5OR ,S]VICE
  ,PROGRAM1 : ALL[S P ) SI<T LOSS & HE>+
  LOSS TO A3ESS 9T]V5ORS 9 EM]G5CY
  SITUA;NS4 ,= M 9=MA;N AB ,,CNIB'S
  ,EM]G5CY ,9T]V5OR ,S]VICE ,PROGRAM1
  VISIT ! FOLL[+ WEBSITE3
  HTTPS3_/_/D1FBL9DS]VICES4CA"
  _/PROGRAMS-&-S]VICES_/EM]G5CY-"
  9T]V5OR-S]VICES_/
_4 ,VI.N ,LOSS ,REHABILITA;N ,ONT>IO
  PROVIDES VI.N LOSS REHABILITA;N !RAPY
  TO HELP P ) ALL LEVELS ( VI.N LOSS
  DEVELOP OR RE/ORE KEY DAILY LIV+
  SKILLS1 HELP+ 5H.E _! 9DEP5D;E1 SAFETY
  & MOBIL;Y4 ,= M 9=MA;N AB ,VI.N ,LOSS
  ,REHABILITA;N ,ONT>IO1 VISIT ! FOLL[+
                                     #BJ
  WEBSITE3                          A#AC
  HTTPS3_/_/ON4VI.NLOSSREHAB4CA_/5
_4 _7,,CNIB'S ,ADVOCACY ,/AFF_' C ASSI/
  CLI5TS ) ADVOCAT+ = !MVS & "U/&+ _!
  "RS RELAT$ TO H1L?C>E 9 ,ONT>IO4 ,= M
  9=MA;N AB ,,CNIB'S ,ADVOCACY1 VISIT !
  FOLL[+ WEBSITE3 HTTPS3_/_/CNIB4CA_/5"
  _/SUPPORT-US_/ADVOCATE;8REGION"7ON

            ,LEGAL ,S]VICES

    ,LEGAL ,AID ,ONT>IO
  ,LEGAL ,AID ,ONT>IO PROVIDES LEGAL
S]VICES TO L[9COME ,ONT>IANS4 ,9 ORD] TO
RCV S]VICES F ,LEGAL ,AID ,ONT>IO3

_4 ,Y M/ MEET _! F9ANCIAL ELIGIBIL;Y
  CRIT]IA4 ,TO LE>N M AB ,LEGAL ,AID
  ,ONT>IO'S F9ANCIAL ELIGIBIL;Y CRIT]IA1
  VISIT ! FOLL[+ WEBSITE3
  HTTPS3_/_/WWW4LEGALAID4ON4CA_/WILL-"
  LEGAL-AID-PAY-=-MY-LAWY]_/2 &
_4 ,YR PROBLEM M/ FALL 9 "O ( ^! >1S3
  DOME/IC VIOL;E1 FAMILY LAW1 IMMIGRA;N
                                     #BA
  & REFUGEE LAW1 CRIM9AL LAW1 OR    B#AC
  POV]TY LAW4

-------------------------------------#AD
  ,EV5 IF Y DON'T MEET ^! TWO
REQUIRE;TS1 Y C CALL ,LEGAL ,AID
,ONT>IO'S TOLL-FREE HOTL9E AT
#A-#HJJ-#FFH-#HBEH4 ,A REPRES5TATIVE C
REF] Y TO O!R ORGANIZA;NS OR AG5CIES T C
HELP Y ) YR LEGAL PROBLEM4 ,= M 9=MA;N
AB ,LEGAL ,AID ,ONT>IO'S TOLL-FREE
HOTL9E1 VISIT ! FOLL[+ WEBSITE3
HTTPS3_/_/WWW4LEGALAID4ON4CA_/S]VICES"
_/H[-D-I-APPLY-=-LEGAL-AID_/4
  ,= M 9=MA;N AB ,LEGAL ,AID ,ONT>IO'S
REF]RAL S]VICE1 VISIT ! FOLL[+ WEBSITE3
HTTPS3_/_/WWW4LEGALAID4ON4CA_/O!R-WAYS-"
WE-C-HELP_/

    ,ONT>IO'S ,COMMUN;Y ,LEGAL ,CL9ICS
  ,9 ,ONT>IO1 LEGAL HELP IS AVAILABLE TO
L[9COME P "? #GC 9DEP5D5T COMMUN;Y LEGAL
CL9ICS1 9CLUD+ #AC SPECIALTY CL9ICS4 ,=
M 9=MA;N AB ^! CL9ICS1 VISIT ! FOLL[+
                                     #BB
WEBSITE3                            A#AD
HTTPS3_/_/WWW4LEGALAID4ON4CA_/S]VICES"
_/LEGAL-CL9ICS_/4 ,TO GET ! 3TACT 9=MA;N
= YR REGIONAL COMMUN;Y CL9IC1 VISIT !
FOLL[+ WEBSITE3 HTTPS3_/_/"
WWW4LEGALAID4ON4CA_/LEGAL-CL9ICS_/

    ,PRO ,BONO ,ONT>IO
  ,PRO ,BONO ,ONT>IO IS A NON-PR(IT T
PROVIDES A TOLL-FREE LEGAL ADVICE HOTL9E
TO HELP P ) _! LEGAL NE$S4 ,BY CALL+ _!
HOTL9E AT #A-#HEE-#BEE-#GBEF1 Y C SP1K
TO A LAWY] = #CJ M9UTES AB A CIVIL LAW
MATT] "<!Y D N PROVIDE ADVICE = PROBLEMS
RELAT$ TO FAMILY LAW OR CRIM9AL LAW">4
,= M 9=MA;N AB ,PRO ,BONO ,ONT>IO1 VISIT
! FOLL[+ WEBSITE3
HTTPS3_/_/WWW4PROBONOONT>IO4ORG_/AB\T_/

    ,! ,HUMAN ,"RS ,LEGAL ,SUPPORT
    ,C5TRE
  ,! ,HUMAN ,"RS ,LEGAL ,SUPPORT ,C5TRE
"<AL "KN Z ,,HRLSC"> IS AN 9DEP5D5T
AG5CY1 FUND$ BY ! GOV]N;T ( ,ONT>IO1 TO
                                     #BC
PROVIDE LEGAL S]VICES TO            B#AD
9DIVIDUALS :O H EXP]I;ED 4CRIM9A;N4 ,BY
3TACT+ _! TOLL-FREE HOTL9E AT
#A-#HFF-#FBE-#EAGI1 Y C GET3

_4 ,LEGAL ASSI/.E 9 COMPLET+ AN
  APPLICA;N TO ! ,HUMAN ,"RS ,TRIBUNAL (
  ,ONT>IO
_4 ,LEGAL ADVICE AB H[ TO ADDRESS !
  4CRIM9A;N T Y EXP]I;ED

  ,= M 9=MA;N AB ,,HRLSC1 VISIT ! FOLL[+
WEBSITE3
HTTPS3_/_/WWW4HRLSC4ON4CA_/5_/AB\T-U4
-------------------------------------#AE

    ,,ARCH ,4ABIL;Y ,LAW ,C5TRE
  ,,ARCH ,4ABIL;Y ,LAW ,C5TRE "<AL CALL$
,,ARCH"> IS A SPECIALTY LEGAL CL9IC T
PRACTICES EXCLUSIVELY 9 4ABIL;Y "RS LAW4
,BY 3TACT+ _! TOLL-FREE HOTL9E AT
#A-#HFF-#DHB-#BGBD1 Y C GET3

_4 UP TO #CJ M9UTES ( FREE1 3FID5TIAL
                                     #BD
  LEGAL ADVICE                      A#AE
_4 REF]RALS TO ORGANIZA;NS T C PROVIDE Y
  ) FUR!R HELP

  ,IF Y MEET ELIGIBIL;Y C]TA9 CRIT]IA1
,,ARCH MAY 2 ABLE TO PROVIDE Y )
ADDI;NAL LEGAL S]VICES4 ,= M 9=MA;N AB
,,ARCH1 VISIT ! FOLL[+ WEBSITE3
HTTPS3_/_/>*DISABILITYLAW4CA_/AB\T_/

    ,H1L? ,JU/ICE ,PROGRAM AT ,ST4
    ,MI*AEL'S ,HOSPITAL
  ,! ,H1L? ,JU/ICE ,PROGRAM PROVIDES
LEGAL 9=MA;N1 REF]RALS & BRIEF S]VICES
TO PATI5TS :O >E L[-9COME & H LEGAL
ISSUES A6ECT+ _! WELL-2+1 S* Z EXP]I;ES
( 4CRIM9A;N OR PROBLEMS ) EMPLOY;T OR
H\S+4 ,PH"O OR 9 P]SON APPO9T;TS >E >.D
#CJ M9UTES L;G4 ,= M 9=MA;N AB ! ,H1L?
,JU/ICE ,PROGRAM AT ,ST4 ,MI*AEL'S
,HOSPITAL1 VISIT ! FOLL[+ WEBSITE3
HTTPS3_/_/WWW4/MI*AEL%OSPITAL4COM"
_/PROGRAMS_/FAMILYPRACTICE_/H1L?-"
JU/ICE-PROGRAM4PHP
                                     #BE
            ,HELP;L ,9=MA;N         B#AE

    ,/EPS TO ,JU/ICE
  ,/EPS TO ,JU/ICE IS A RES\RCE T
PROVIDES PRACTICAL 9=MA;N AB COMMON
LEGAL ISSUES RELAT$ TO ! DELIV]Y (
S]VICES1 9CLUD+ H1L?C>E4 ,!Y H /EP BY
/EP ANSW]S TO "QS 9CLUD+3

_4 ,C A DOCTOR OR H1L?C>E PROVID] TR1T
  ME DI6]5TLY = R1SONS T G AG/ MY HUMAN
  "RS8

  ,TO A3ESS ,/EPS TO ,JU/ICE'S RES\RCES1
VISIT ! FOLL[+ WEBSITE3
HTTPS3_/_//EP/OJU/ICE4CA_/LEGAL-TOPIC"
_/HUMAN-"RS_/DISCRIM9A;N-:5-RCVG-S]VICES
-------------------------------------#AF

    ,A3ESS ,=W>D
  ,! ,A3ESS ,=W>D WEBSITE (F]S FREE
TRA9+ MODULES = H1L?C>E PROVID]S & _!
EMPLOYEES AB _! OBLIGA;NS "U !
^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES
                                     #BF
,ACT^'4 ,X 0 CR1T$ 9 "PN]%IP ) !    A#AF
,GOV]N;T ( ,ONT>IO TO ASSI/ ORGANIZA;NS
) MEET+ ! TRA9+ REQUIRE;TS "U !
^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES
,ACT^'4
  ,TO A3ESS ! ,A3ESS ,=W>D RES\RCES1
VISIT ! FOLL[+ WEBSITE3
HTTPS3_/_/WWW4A3ESS=W>D4CA_/
  ,TO LE>N M AB ! LEGAL =CE ( !
^7,A3ESSIBIL;Y = ,ONT>IANS ) ,4ABILITIES
,ACT^' /&>DS1 PL1SE SEE ! ,"K ,YR ,"RS
,SELF-,ADVOCACY & ,ESS5TIAL ,LEGAL
,9=MA;N ,H&BOOK4

    ,PRACTICAL ,TIPS = ,H1L?C>E
    ,PROVID]S
  ,! ,ROYAL ,NA;NAL ,9/ITUTE = ! ,BL
"<,UNIT$ ,K+DOM"> & ,BL ,CITIZ5S
,AU/RALIA H DEVELOP$ PRACTICAL TIPS =
H1L?C>E PROVID]S ON H[ BE/ TO S]VE P )
SI<T LOSS3

_4 ,! ,ROYAL ,NA;NAL ,9/ITUTE = ! ,BL'S
  PRACTICAL TIPS C 2 A3ESS$ AT ! FOLL[+
                                     #BG
  WEBSITE3                          B#AF
  HTTPS3_/_/WWW4RNIB4ORG4UK_/TOP-TIPS-"
  H1L?C>E-PR(ES.NALS
_4 ,BL ,CITIZ5S ,AU/RALIA'S PRACTICAL
  TIPS C 2 A3ESS$ AT ! FOLL[+ WEBSITE3
  HTTPS3_/_/WWW4BCA4ORG4AU_/ADVOCACY-"
  RES\RCES_/_?FAQS

  ,^! PRACTICAL TIPS APPLY EQUALLY TO
H1L?C>E PROVID]S 9 ,ONT>IO4
-------------------------------------#AG

,WEB _/ ,SITE ,WEB3 CNIB4CA _/ INCA4CA
,EMAIL _/ ,C\RRIEL3 9FO@ACNIB4CA _/
  9FO@AINCA4CA
,TOLL ,FREE _/ ,SANS FRAIS3
  #A-#HJJ-#EFC-#BFBD

,LA/ ,REVIEW$ ON ,SEPTEMB] #BJAI





                                     #BH