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Donor FAQs

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Browse the questions below to find out more about making a gift to the CNIB Foundation. If you can't find the information you're looking for here, call us toll-free at 1-800-563-2642 or email donor.services@cnib.ca. One of our specialists will be happy to assist you.

How do I donate to the CNIB Foundation? 

First, decide whether you'd like to sponsor a guide dog, or make a monthly or single gift. A monthly gift is an easy and convenient way of giving that maximizes your support, allowing you to make a greater difference over the long term. A single gift still allows you to make a wonderful impact in the lives of people in your community who are blind or partially sighted. Every dollar makes a difference.


Once you've decided on whether you'd like to make a monthly or single gift you can do so in one of three ways:

  • Online: Use our secure online donation form to make a gift using your credit card, banking information or via PayPal.
  • By phone: Call us toll-free at 1-800-563-2642 to make your donation safely over the phone.
  • By mail: Send a cheque to your local CNIB Foundation office or our national office, here:

CNIB Foundation
1929 Bayview Ave.
Toronto, ON
M4G 3E8

Please make all cheques payable to our legal name: The Canadian National Institute for the Blind.

How can I leave a gift in my will to the CNIB Foundation?

Making a gift in your will is one of the most powerful ways to support us. In fact, we rely on these types of gifts for a large portion of our funding. Visit our Gift in Your Will page to learn more. You can also visit our Make a Planned Gift page to find out about other kinds of legacy gifts you can leave for us. 

How can I donate in memory of a loved one who has died?

You can donate in memory of someone by filling out our online "In Memory" donation form, or by calling us at 1-800-563-2642 and making your gift securely over the phone.

How can I raise money for the CNIB Foundation?

Visit our Fundraise for Us page for all the information you need to raise money for us, whether you want to host a charity dinner party, run a marathon for the CNIB Foundation, or hold a toonie drive at your workplace. 

Can I drop off a donation at my local CNIB Foundation office?

Yes. We're always grateful to accept your donations in person, online, by mail or over the phone. It's best to contact your local office before you come in to ensure we’re open when you're planning to visit and that someone is available to accept your donation and thank you. You can also call us toll-free at 1-800-563-2642 and ask to be transferred to your local office.

When will I receive a tax receipt for my monthly donations?

Each February we send out a consolidated receipt for your total monthly donations to use for income tax purposes.

How do I make a change to my monthly donation? 

If you'd like to make a change to your monthly donation, call 1-800-563-2642 or email donor.services@cnib.ca. Be sure to provide your full name and mailing address. 

Why do you send labels, calendars and other items to donors through the mail?

We send small gifts like labels and calendars to our donors through the mail for several reasons, especially to thank donors for their support.

We've also found they inspire our donors to continue supporting the CNIB Foundation. Because they cost us very little to produce (around 50 cents, on average), they're an economical way for us to raise funds for our programs and services. 

If donors aren't interested in these gifts, they can choose to opt out. If you'd like us to stop sending you gifts through the mail, call us at 1-800-563-2642 and let us know.   

Why do you do face-to-face fundraising? 

Face-to-face fundraising is when representatives from a charity hit the streets or go door-to-door to raise awareness about their cause and ask members of the public to support their organization with a monthly donation. 

Like most charities in Canada, the CNIB Foundation has engaged in face-to-face fundraising in select regions across the country. We do this for two reasons: It enables us to raise awareness about the issues facing blind and partially sighted Canadians and also because it's a cost-effective way of getting sustainable monthly donations, enabling us to direct more of your support to those who need it.

When operating, our canvassers do not work on commission. The amount of donations they secure does not affect their earnings.

If you have any questions about our fundraising, contact us at 1-800-563-2642. 

How can I tell if a face-to-face fundraiser is legitimate?

When operating, canvassers working on behalf of our organization wear CNIB Foundation vests or t-shirts and name tags displaying their photo. They also use electronic tablets, not paper forms, to ensure financial information from our donors is kept safe and secure. The fundraiser should be able to answer questions about the CNIB Foundation and our programs if you ask them to. For their personal safety, face-to-face canvassers cannot accept cash donations. If you have any questions about our fundraising, contact us at 1-800-563-2642. 

Why are you fundraising via face-to-face right now?

Each of us has had our lives and routines upended in some way during these unparalleled days of COVID-19. It’s anyone’s guess when we’ll feel a sense of normalcy again and be able to fully emerge from isolation — but the CNIB Foundation is determinedly working to continue being there for every Canadian with sight loss who needs us. In fact, more Canadians with sight loss are relying on our services now than ever before.

We are committed to ensuring no one is left behind, and in order to meet that commitment, we must continue to mobilize Canadians to support our work. Many with sight loss are facing unique challenges that mainstream support networks are not equipped to address. We understand that this is a difficult time for many and would only ask for support from those who feel they are able to at this time.

We are taking every precaution while fundraising, adhering to local guidelines and regulations, and the health of the public and our fundraisers is our highest priority. Please rest assured that we are assessing the situation daily and adjusting our work accordingly to protect the health of all involved.

Do you have permission to be fundraising?

Our fundraising partners are operating in accordance with the rules laid out by the provincial and federal governments. Each door-to-door fundraiser has been provided with a thermometer and must take their temperature daily before reporting to work. Staff are required to stay home and isolate if experiencing illness of any kind. Our fundraising partners are tracking and monitoring the situation daily through information provided by the Public Health Agency of Canada and local provincial health authorities.

What precautions are you taking to keep donors and fundraisers safe?

Fundraisers are disallowed from shaking hands with or otherwise making physical contact with donors. For the duration of fundraising conversations, social distancing best practices as described by the World Health Organization are being followed, including wearing personal protective equipment.

Donors are instructed to not make any physical contact with the fundraisers. This includes fundraising tablet devices. Fundraisers input a donor’s information into the tablet device and donors will no longer provide their signature through the tablet device.

Canvassers have been trained in the best face-to-face fundraising practices in the wake of COVID-19. They have been trained to speak to the precautions they are taking as well as convey the importance of continued support.

What personal protective equipment (PPE) are fundraisers using?

Fundraisers are required to wear personal protective gear. This gear follows recommendations as prescribed by the Canadian Medical Association and other leading health authorities around the globe.

This includes but is not limited to:

  • Masks
  • Face shields
  • Hand sanitizer
  • Gloves
  • Doorbell ringer for door-to-door fundraisers

Door-to-door canvassers are also equipped with custom COVID-19-related gear. This includes buttons, gloves, lanyards and hats. This gear clearly speaks to the necessity of maintaining a two-metre distance during face-to-face fundraising interactions.

Each fundraiser is equipped with sanitizer and wipes. They have been trained and instructed to use these sanitization materials before/after every interaction, cleaning their hands, tablets, and phones.

Why do you do tele-fundraising? 

Like many charities, the CNIB Foundation engages in tele-fundraising campaigns at select times throughout the year. We do this not only because it allows us to raise awareness about our work, but it's a very cost-effective way of securing sustainable monthly donations, enabling us to direct more of your support to those who need it.

Our tele-fundraisers do not work on commission. The amount of donations they secure does not affect their earnings.

How can I tell if a tele-fundraiser is legitimate?

Telephone fundraisers working on behalf of our organization only contact people who have supported us in the past, or people we serve in the blind or partially sighted community. The caller should know your first and last name. As with our face-to-face fundraisers, they should be able to answer your questions about the CNIB Foundation and our programs. If you have any questions about our fundraising, contact us at 1-800-563-2642. 

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