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A graphic art illustration of three people walking down a city sidewalk. One icon has a white cane and is accompanied by a person who is providing sighted guide. To the right of them is an icon of a woman pushing a shopping cart. The woman is entering a storefront.

Accessibility Resources

Main Content

We want to make our local communities across Canada inclusive and accessible to people living with sight loss, and we need your help.

As we emerge from the COVID-19 pandemic we want to build back better and create a more accessible customer experience for everyone. 

For many people who are living with sight loss, businesses and community spaces can be inaccessible because of the built environment, mindsets of customer service representatives and policies and practices. These barriers have become even more evident since the start of the COVID-19 pandemic.  With the introduction of accessibility legislation across Canada, many businesses are often unsure on best practices around accessibility for customers who are blind or partially sighted.

We want to help you make your business more accessible and inclusive for people living with sight loss. 

How can we do this? 

We have provided a list of resources below to help you get started on making your services more accessible to people living with sight loss. 

CNIB offers free presentations to any business on making their services accessible, tailored to your needs. We can present on how to make your location, customer services, and information accessible to your customers living with sight loss. If you’re interested in a topic that isn’t covered below or have further questions, please don’t hesitate to reach out to us at

If you are interested in learning more about hiring and supporting employees living with sight loss, please visit our Come to Work program page

Accessible Communities Resource List 

CNIB Services