Terms of Sale

Thank you for choosing CNIB's Online Store. We hope you enjoy the products you've ordered, and that you'll be back to visit us again soon.

Please note that some terms and conditions may apply to our products, as listed below. For more information, please contact us at 1-866-659-1843.

  • Most products may be returned to CNIB for credit, refund or replacement up to 30 days from the date of original sale, with the original Bill of Sale. Returned items must be in original condition, with all parts and attachments, and all packaging and user documentation must accompany the product.
  • Sales of all products that come into direct contact with the body, such as thermometers, are final. No refunds or exchanges.
  • Watch batteries are warranted for 30 days from the date of sale.
  • If a product is modified in any way, doing so will void the warranty.
  • Most manufacturers offer a limited warranty for their products. Please ask for details by contacting CNIB in your community or calling 1-866-659-1843.
  • Defective products should be returned to the supplier or manufacturer, if the company is within Canada. Products originating outside of Canada should be returned to CNIB for repair: contact CNIB for details by calling 1-866-659-1843.