Shop CNIB Customer Charter

Shop CNIB is a branded retail business owned and operated by CNIB. Any funds raised from Shop CNIB directly support CNIB programs and services nationwide.

Shop CNIB was created to help people of all ages who are blind or partially sighted find and purchase products to help them achieve their independent living goals. We have grown to be one of Canada’s largest retailers of assistive technologies for people who are blind or partially sighted serving over 15,000 customers per year.

This Customer Charter sets out the specific service standards our customers can expect us to meet. It reflects the products and services that we currently offer, and the high standards toward which we aspire.

ShopCNIB Customer Charter 2011 - English.doc