Founded in 1918, CNIB is one of Canada’s oldest and most respected charities. For 99 years, the organization has been Canada’s primary source of support for people who are blind or partially sighted, providing crucial vision loss rehabilitation services to thousands of Canadians each day.

With a dedicated team of approximately 700 staff members and thousands of volunteers across the country, CNIB is proud to be there, every step of the way, for people who are blind or partially sighted and their families, from the crucial early childhood years through adulthood and into the autumn of life. We also work diligently to increase public understanding of vision health, and to advocate proudly for an inclusive society where no citizen is left behind, regardless of vision loss.

CNIB has ambitious goals for the future. Through our new strategic plan, CNIB is working to ensure that every Canadian who is blind or partially sighted has access to the full range of services they need to increase their independence and have more control over their own lives.

For more information, please visit or call 1-800-563-2642.


February 2, 2018

Job Title:

Specialist, Service Coordination


Permanent, Full-time


Edmonton, AB


Working as a member of a multi-disciplinary rehabilitation team, the position of Specialist, Service Coordination is to conduct and complete the Comprehensive Assessment of Needs (CAN) and other required assessments, provide supportive counselling both individually and in group format and to identify and coordinate the service needs for all individuals requiring vision rehabilitation services.

Essential Duties entail (but not limited to):

  • Provides counselling and assessment on adjusting to vision loss for individuals and/or groups, and their families to help facilitate integration and/or re-integration into the community.
  • Promotes and develops group learning and/or support experiences through use of volunteers, peers or consumer groups
  • Conducts Comprehensive Assessment of Needs (CAN), primarily by phone, with individuals requiring CNIB rehabilitation services and makes appropriate referrals.
  • Ensures client needs are identified through appropriate use of a variety of rehabilitation assessments. 
  • Flags urgent/critical client situations to Manager of Rehabilitation Manager or other designated staff.
  • Provides appropriate follow up with clients to help ensure service quality standards are met.
  • Serves as a point of contact for clients by responding to clients' enquiries.

·       Acts as a consultant to the professional community and participates in case conferences.

  • Records all required data into case management system in a timely manner, consistent with CNIB standards, including visit/time spent in service provision.
  • Manages caseload in an effective and efficient manner.
  • Responds to inquiries on CNIB services/programs and community resources. 
  • Initiates external referrals when appropriate.
  • Other related responsibilities as assigned by supervisor.


  • Builds relationships and partnerships with external stakeholders, partners, including local groups/agencies.
  • Provides appropriate support and consultation to individuals, clients and their families.
  • Promotes an understanding and awareness of vision loss related concerns through consultation, public education and in-service training.
  • Participates proactively and constructively as a member of the interdisciplinary team.

 Problem Solving/Time Frame of Impact

  • Utilizes established business rules, service standards and practices, and ensures policy and procedures are followed in a timely fashion.
  • Provides timely delivery of adjustment to vision loss services, as well as CAN and assignment of appropriate services/interventions for each client
  • Ability to creatively and quickly problem solve to respond to unique individual needs.
  • Participates in service evaluation and program planning processes, as needed, to maintain and improve service outcomes.

 Decision Autonomy

  • Works under the general direction of national/divisional guidelines and standards but has latitude in making decisions on assessments, counselling, crisis intervention and program planning. 
  • Utilizes judgement when determining what internal services and community partner referrals are required.
  • Exercises judgment and tact when working with individuals and consults with supervisor on issues that are more complex or may require upper level approval.
  • Ability to work in a team environment and independently, with minimum supervision. 
  • Committed to maintaining privacy and confidentiality.


  • Takes initiative to keep abreast of new and changing community resources and CNIB policies & procedures.
  • Facilitates and enhances team efforts on a professional level and shares specialized knowledge, resources, experience, concepts and skills.
  • Provides leadership to individuals and/or groups and their families by educating, advocating and promoting awareness and adjustment on loss of vision.
  • Provides leadership in training and coaching volunteers, students and staff when required

Qualifications: (Education, Training, Experience):

Knowledge and Skill Requirements:

  • Knowledge and experience working with individuals with vision loss.
  • Experience in the rehabilitation process.
  • Ability to adjust counselling strategies to meet the needs of the individuals and/or the group base. 
  • Well-developed interpersonal and communications skills, with emphasis on interviewing skills.
  • Self-directed, organized and detail oriented.
  • Demonstration of a client-centered approach with commitment to excellent client experience.
  • Demonstration of sound interviewing skills, good judgment, and ability to work under pressure.
  • Demonstrated ability to effectively communicate verbally and in writing.
  • Ability to work in a team environment and independently, with minimum supervision.
  • Proficient in use of both standard office software and specialized client management technology.

 Experience and Education: 

  • Bachelor’s Degree in one of the relevant Human Services (i.e., Social Work, Applied Counselling, Psychology, Mental Health Nursing).
  • Experience working with individuals with a disability in a rehabilitation setting.
  • Accreditation in counselling or rehabilitation is an asset.

Work Environment:

  • Willingness to work flexible hours
  • Willingness and ability to travel within the city and province as required. 
Closing Date for Applications:  February 22, 2018
Please Send the Application to:  and quote the job title in the subject line


Please send cover letter and resume, and mention how you learned of this position.

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please state in your cover letter what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.