Founded in 1918, CNIB is one of Canada’s oldest and most respected charities. For 99 years, the organization has been Canada’s primary source of support for people who are blind or partially sighted, providing crucial vision loss rehabilitation services to thousands of Canadians each day.

With a dedicated team of approximately 700 staff members and thousands of volunteers across the country, CNIB is proud to be there, every step of the way, for people who are blind or partially sighted and their families, from the crucial early childhood years through adulthood and into the autumn of life. We also work diligently to increase public understanding of vision health, and to advocate proudly for an inclusive society where no citizen is left behind, regardless of vision loss.

CNIB has ambitious goals for the future. Through our new strategic plan, CNIB is working to ensure that every Canadian who is blind or partially sighted has access to the full range of services they need to increase their independence and have more control over their own lives.

For more information, please visit or call 1-800-563-2642.


January 2, 2018

Job Title:

Representative, Assistive Technology


Permanent, Part - Time (15 hours per week) 


Winnipeg, MB


This position oversees the day-to-day operation of Shop CNIB. This includes opening the store, closing daily transactions and monitoring inventory control. This role also provides support to other shop staff and volunteers and demonstrates consumer products and technology to clients and customers while conducting retail sales transactions.

Essential Duties entail (but not limited to):

  • Provides service and information regarding products and services available at our SHOP CNIB. Assist clients wishing to purchase products that will aid them in their daily living needs.   
  • Demonstrates and provides information and training on the use of various types of technology to the general public and CNIB clients.
  • Handles incoming calls from clients and the general public regarding products and services.
  • Processes sales and return transactions using EPOS system i.e.: credit card sales, debit card sales, and cash sales.
  • Completes ADP and Blue Cross forms for clients and veterans wishing to purchase products and sending forms to accounting for processing.
  • Provides service and advice to clients that are having difficulty with defective products. Includes replacing or sending product to CPAT to repair.
  • Completes day end closing and all relevant transactions and forwards them to National Accounting.
  • Monitors inventory for store and orientation and mobility department. Orders necessary inventory from CPAT. 
  • Maintains files regarding store operations and procedures. Keeps accurate and daily records of client orders placed through CPAT. Contacts clients when their order arrives in the store for pick up.  
  • Provides training and coaching to new staff, existing staff and volunteers.  
  • Evaluates new products as required.


  • Builds relationships with volunteers to align workflow appropriately and ensure department goals and objectives are met.
  • Maintains relationships with internal and external stakeholders.  
  • Participates in committees to enhance program visibility of Shop CNIB.
  • Liaison with National CPAT.

Problem Solving/Time Frame of Impact:

  • Ability to provide solutions to routine problems utilizing excellent analytical, creativity, and problem-solving skills.
  • Monitors inventory to ensure products are in stock.
  • Responds to customer complaints in a timely manner. 
  • Provide recommendations on improving customer service.
  • Utilizes appropriate resources as required to maximize service delivery efficiencies.
  • Works collaboratively with staff and volunteers.

Decision Autonomy:

  • Works under the general direction of divisional guidelines and standards but has latitude in making decisions on day-to-day dealings with the public and on store operations.
  • Consults with manager on issues that are more complex or may require upper level approval.


  • Facilitates and enhances team efforts on a professional level and shares specialized knowledge, sources, experience, concepts and skills.
  • Provides leadership and direction to CNIB staff who provide coverage and volunteers.
  • Ability to function with limited supervision when required.
  • Collaborates with supervisor to establish plans, goals and coordinate activities to achieve services objectives.
  • Takes initiative to keep abreast of new trends, and products and integrate into continuous improvement of store layout and function.
  • Maintains a positive attitude and strong leadership that focuses on total company success.

Qualifications: (Education, Training, Experience):

Knowledge and Skill Requirements:

  • Strong interpersonal and diplomacy skills.
  • Experience with consumer products and technology for blind and partially sighted individual is an asset.
  • Able to train and manage volunteers.
  • Demonstrated client centred approach with excellent customer service skills.
  • Good working knowledge of computer applications.
  • Demonstrated decision making and judgement.
  • Strong attention to detail and ability to multi-task in an organized manner.
  • Demonstrates mature and sensitive nature when dealing with the needs of persons experiencing vision loss.

Experience and Education:

  • Community College Diploma in retail sales discipline.
  • Minimum of three years in Retail Sales and Management Experience.

Work Environment:

  • Willingness to work flexible hours
  • Required to lift/carry equipment up to 20-30lbs

Closing Date for Applications:  January 12, 2018
Please Send the Application to: and quote the job title in the subject line. Please send cover letter and resume, and mention how you learned of this position.

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please state in your cover letter what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.