CNIB provides community-based support, knowledge and a national voice to ensure Canadians who are blind or partially sighted have the confidence, skills and opportunities to fully participate in life. With 900 employees and 10,000 volunteers working out of offices across the country, CNIB serves thousands of Canadians of all ages. For more information, please visit or call 1-800-563-2642.

Date:                   May 9, 2013       

Job Title:             Regional Manager, Southern Interior and Northern BC

Term:                  Permanent, Full-time

Location:           based in Kelowna; travels to Prince George



This is a regional level management position responsible for the coordination and implementation of service delivery and general operations of both regions.


In covering a broad range of duties the emphasis of this position is the coordination and implementation of service and operational objectives for the regions in accordance with CNIB policies, standards, systems and procedures.


Responsibilities include working cooperatively with colleagues, clients, volunteers, the community and the general public in order to meet service program initiatives.


A major accountability includes building and nurturing relationships, communication, reporting, budget coordination, and relationship team building.  As well as leveraging knowledge, skills, and opportunities to generate a stronger, improved delivery of services to the client and enhanced internal consistencies for the organization.


Achievement of strategic objectives for the regions will be measured against goals set for the organization.


Essential Duties entail (but not limited to):


·         Serving as spokesperson, establish and maintain high profile throughout the regions to heighten awareness of CNIB’s purpose and needs

·         Develop and maintain good relations with other agencies, consumer groups, media, funding sources, general public, local government contacts, community professionals and volunteers

·         Liaise with and prepare proposals for United Ways, local government contracts and service clubs as appropriate

·         Develop and prepare local funding proposals including submissions to government and United Ways

·         Build personal relationships with key government contacts for the purpose of holding face-to-face meetings with ministers in order to communicate funding goals

·         Responsible for the Regional Boards as per the provisions set out in the Constitution and Bylaws and the Terms of Reference; serves as an ex-officio member; recruits and trains new members as appropriate

·         Oversee daily operations of the Regional offices including vehicle and property maintenance, lease agreements, etc., in consultation with the Manager of Finance

·         Utilize supportive management techniques in providing supervision to direct reports including the interviewing and selection of new employees, completion of annual performance evaluations, approval of all requests for leaves of absence, approval of all expenditures, and provision of discipline, if required

·         Responsible for professional development and training of staff as appropriate

·         Monitor budgets for service delivery in all geographic areas within the Regions

·         Negotiate and monitor fee-for-service contracts, as well as workshops and presentations

Client Services

·         In consultation with the Associate Director, Services & Operations, responsible for the development and implementation of effective service delivery systems and programs in the Regions to ensure equitable rehabilitation services are delivered in an efficient and effective manner for all clients in accordance with National Systems and Procedures

·         Monitor EVRR results and waiting lists for the regions

·         Make recommendations to Associate Director, Services & Operations regarding new program initiatives and ideas to meet consumer needs and improve service delivery

·         Coordinate all service related issues for the regions

·         In coordination with Associate Director, Services & Operations, develop and monitor the Region’s Operating Plan and annual budget in accordance with management directions and standards

·         Assist in the research and development of proposals and other documents as required; facilitate the preparation of statistical and information reports on the region’s services and programs

·         Identify the educational and training needs of service staff and assist in the development of staff training workshops and seminars

·         Supervise the maintenance of district client files in accordance with National Standards

·         Ensure that all direct service staff comply with essential file documentation in accordance with National Systems and Procedures

·         Requisition and disseminate material relevant to professional standards of excellence

·         Conduct staff meetings on a regular basis

·         Assist with presentations during various CNIB campaigns

·         Attend meetings with various consumer organizations and funders as required

Direct Service

·         Provide direct client services to the region as required including intake, facilitation of sessions to clients, families and community professionals and rehabilitation skills


Qualifications: (Education, Training, Experience)

·         Demonstrated knowledge of supportive management skills

·         Knowledge of client management systems and change management techniques

·         Experience in developing service delivery models; ability to synthesize information

·         Demonstrated decision making skills; self-directed

·         Strong communication, presentation and interpersonal skills

·         Good relationship/team builder and networking skills with a variety of stakeholders; approachable

·         Supportive and sensitive to individuals’ needs 

·         Excellent analytical, problem definition and problem solving skills

·         Proven time management, planning, coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis

·         Professional attitude, results oriented, strategic and flexible 

·         Bachelor’s degree in one of the Human Services such as Social Work or Psychology, with accreditation in counseling or rehabilitation teaching 

·         Minimum five years’ experience in managerial role with experience in program development, multi-disciplinary service delivery

·         Minimum of four years’ experience in counseling individuals, especially persons who are blind or visually impaired

·         Knowledge and experience in budget preparation

·         Knowledge and experience in managing the operations of a regional office

·         Proficient in MS Office suite software applications

·         Knowledge of adaptive technology an asset

·         Knowledge and experience in working in not for profit, in the field of vision loss desired


Salary Range:   Commensurate with qualifications and experience


Closing Date for Applications:    May 16, 2013


Please Send the Application To:  and quote the job title in the subject line.


Please send cover letter and resume, and mention how you learned of this position. Although we thank you for your interest, we would appreciate no phone calls please.


We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.


CNIB: seeing beyond vision loss