CNIB provides community-based support, knowledge and a national voice to ensure Canadians who are blind or partially sighted have the confidence, skills and opportunities to fully participate in life. With 900 employees and 10,000 volunteers working out of offices across the country, CNIB serves thousands of Canadians of all ages. For more information, please visit or call 1-800-563-2642.


Date:        May 3 2013


Job Title:  Receptionist / Shop Clerk / Office Assistant


Term:        HRSDC Summer Student Position (16 weeks May 13 - August 30, 2013)


Location:   Victoria, BC



This position is responsible for demonstrating assistive aids to the public and people with vision loss, providing back-up for reception and general office assistance; requires excellent customer service skills, sound judgment and diplomacy in dealing with staff, volunteers, clients and the general public.


Essential Duties entail (but not limited to):

·         Provides general reception duties for the Vancouver Center, greeting the public

·         Provides assistance to consumers, volunteers and visitors in a professional and courteous manner

·         Provides information to walk-ins and refers them to the appropriate office, department or worker, including Division staff

·         Provides information to the public and those with vision loss regarding assistive aids that are on display or available through CNIB’s consumer products department

·         Refers any customers to CNIB’s 1-800 to access purchasing process.

·         Promotes direct sales model to consumers

·         Provides catalogues to customers as needed

·         Refers consumers to appropriate CNIB Orientation & Mobility Specialist for replacement/new canes

·         Provides minor repairs of returned devices

·         Demonstrates Daisy players to customers; problem solves between customer and vendor for faulty machines

·         Provides tours to customers of the demonstration centre

·         Ensures the display areas and the Shop in general are organized, tidy and dust free.

·         Provides clerical support in various areas as assigned


Qualifications: (Education, Training, Experience)

·        Must be a full time post-secondary student eligible for the Canada Summer Jobs Program

·        Excellent written and oral communication, interpersonal and organizational skills

·        Good word processing skills

·        Flexible, open to change, a team player with demonstrated ability to take initiative

·        Demonstrates mature and sensitive nature when dealing with the needs of persons experiencing vision loss

·        Positive attitude focused on total agency success and commitment to maintaining confidentiality

·         High School diploma

·         Minimum two years customer service experience; experience in not-for-profit an asset

·         Valid driver’s license


SALARY RANGE: Commensurate with experience




PLEASE SEND THE APPLICATION TO: and quote the job title in the subject line.


Please send cover letter and resume, and mention how you learned of this position. Although we thank you for your interest, we would appreciate no phone calls please.


We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.


CNIB: seeing beyond vision loss