Founded in 1918, CNIB is one of Canada’s oldest and most respected charities. For 98 years, the organization has been Canada’s primary source of support for people who are blind or partially sighted, providing crucial vision loss rehabilitation services to thousands of Canadians each day.

With a dedicated team of approximately 700 staff members and thousands of volunteers across the country, CNIB is proud to be there, every step of the way, for people who are blind or partially sighted and their families, from the crucial early childhood years through adulthood and into the autumn of life. We also work diligently to increase public understanding of vision health, and to advocate proudly for an inclusive society where no citizen is left behind, regardless of vision loss.

CNIB has ambitious goals for the future. Through our new strategic plan, CNIB is working to ensure that every Canadian who is blind or partially sighted has access to the full range of services they need to increase their independence and have more control over their own lives.

For more information, please visit or call 1-800-563-2642.


November 10, 2016


Job Title:

Program Lead, Onboarding and Home-Based Programs - Ontario West



Full Time



Ontario-West Region


The Program Lead, Onboarding and Home-Based Programs, will play a key role on the CNIB Ontario west region foundation team. This position will be responsible for supporting the recruitment, onboarding and stewardship of Volunteers to support Ontario-West Region Programming. The Program Lead will work with stakeholders to identify, implement and grow program priorities, with an emphasis on the Home-Based Programs. This position will also be responsible for providing representational and logistical support to community initiatives.


This is the job for you if…

You’re passionate about changing what it is to be blind in Canada today – and you believe it can be done

You’re driven not just to meet expectations, but to exceed them – then set even bigger goals

You’re an energetic leader who can build and motivate a high-performing team

You’re an outgoing person and a strong communicator. You can forge great relationships with all kinds of people

You’re creative, resourceful, collaborative and solution-oriented. Where others see problems, you see opportunities

You’re flexible and resilient. Change doesn’t intimidate you – it excites you


Essential Duties entail (but not limited to):


Creating and leading an amazing team:

  • You will recruit, train, engage and actively manage an integrated team of staff and volunteers who will be accountable for delivering home-based support program(s) to people who are blind.
  • You will help make CNIB the organization of choice for volunteers – promoting our commitment to volunteer engagement at every opportunity, and developing the active volunteer base needed to support local operations.
  • You will develop and foster an inclusive, empowered culture where every team member – staff and volunteer – feels their contributions towards our mission are equally valued and respected.
  • You will direct staff reporting to you, ensuring appropriate human resources planning, effective coaching and performance management.
  • You will develop and implement operational standards to ensure policies, procedures and practices respond to changing conditions in the marketplace and improve efficiency and competency
  • You will lead by example in bringing our values to life – pushing your team to work with passion, determination, ambition and a positive spirit to change people’s lives, and society itself.
  • You will assist with the management of the region's budget and property strategy
  • You’ll also ensure understanding of, and compliance with, all CNIB's policies and procedures.


Developing, delivering and monitoring best-in-class programs:

·         You will develop implementation plans to maximize the success of CNIB's Vision Mate and other Home-Based Support programs in your local market including the growth of existing CNIB programs, working within national service delivery standards and program curricula.

  • You will lead and manage outcome evaluation processes for these programs in your region, using a national framework.
  • You will constantly seek opportunities to improve service delivery metrics and participant outcomes, leveraging available evaluation data for your region.
  • You will keep abreast of best practices and new developments in programming for people who are blind, and proactively bring forward ideas on how to improve all aspects of the work we do.


Engaging and empowering participants:

  • You will champion CNIB's high standards of client and customer service, ensuring they are universally understood by staff and volunteers, and continuously upheld across all aspects of local operations.
  • You will build strong, positive relationships with program participants, and seek insight into their unique needs, goals and lived experiences.
  • You will proactively encourage program participants to take advantage of other CNIB programs and services that may benefit them, offering them opportunities to expand their support network and deepen their community engagement.


Building strong community relationships:

  • You will develop and steward strong and effective partnerships with community organizations that are aligned to and/or can help further our mission, including other service delivery organizations, funding agencies, etc.
  • You will work closely with CNIB’s Philanthropy team to maximize donor investment in CNIB's Home-Based Support program– providing information and support for various types of appeals and impact reports, and liaising directly with prospective and existing donors to secure, retain and upgrade their philanthropic and/or volunteer support.
  • You will be a key local ambassador for CNIB, representing and promoting the organization at all relevant external events.


The duties and responsibilities outlined above are indicative of the role, but aren’t exhaustive and may be subject to change as required.


Qualifications: (Education, Training, Experience):


Knowledge and Skill Requirements:

  • Excellent verbal and written communication and superior interpersonal skills. Portrays the appropriate professional image
  • Excellent Volunteer engagement knowledge and practices
  • Experience in developing and delivering training workshops and presentations
  • Good relationship/team builder and networking skills with a variety of stakeholders
  • Proficiency in all Microsoft Office applications
  • Excellent organizational and planning skills to work to concurrent and/or conflicting deadlines
  • Highly flexible and able to respond to new tasks


Experience and Education:

  • Post-secondary degree or diploma in a related field.
  • 3 - 5 years of experience in program development and implementation and customer service
  • Volunteer engagement and leadership experience
  • Personal or professional experience relating to blindness and vision loss is considered an asset
  • Knowledge of Accessibility Standards and best practices is an asset


Work Environment:

  • Willingness to work flexible hours including some evenings and weekends
  • Local and Regional travel will be required
  • Willingness to work from different locations



Closing Date for Applications:  January 12, 2018

Please Send the Application To: and quote the job title in the subject line

Please send cover letter and resume, and mention how you learned of this position.

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please state in your cover letter what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.