Founded in 1918, CNIB is one of Canada’s oldest and most respected charities. For 99 years, the organization has been Canada’s primary source of support for people who are blind or partially sighted, providing crucial vision loss rehabilitation services to thousands of Canadians each day.

With a dedicated team of approximately 700 staff members and thousands of volunteers across the country, CNIB is proud to be there, every step of the way, for people who are blind or partially sighted and their families, from the crucial early childhood years through adulthood and into the autumn of life. We also work diligently to increase public understanding of vision health, and to advocate proudly for an inclusive society where no citizen is left behind, regardless of vision loss.

CNIB has ambitious goals for the future. Through our new strategic plan, CNIB is working to ensure that every Canadian who is blind or partially sighted has access to the full range of services they need to increase their independence and have more control over their own lives.

For more information, please visit or call 1-800-563-2642.

Date: January 18, 2018


Job Title: Program Lead, Accessibility Technology


Term: Full Time


Location: Ottawa, ON




Reporting to the Manager, Program Development and Operations, this position will play a key role in changing the lives of Canadians with sight loss by promoting access and awareness of accessible technology. 


Essential Duties entail (but not limited to):

Create and lead an amazing team:

  • Recruit, orient, engage and actively manage a team of volunteers who will promote awareness of accessible technology, raise public awareness around accessibility and support local program needs and operations
  • Ensure CNIB is the organization of choice for volunteers by demonstrating our commitment to best practice in volunteer engagement
  • Develop and foster an inclusive, empowered culture where every team member – staff and volunteer – feels their contributions towards our mission are equally valued and respected
  • Lead by example in bringing our CNIB values to life 
  • Assist in developing partnerships in the technology sector to better support the needs of people with sight loss
Develop, deliver and monitor best-in-class programs:
  • Assist in developing and delivering new "technology focused" programs to those with sight loss, to be delivered in both a group environment, as well as one to one
  • Assist in providing access to leading vendors of assistive technology through tech fairs, and other demonstration opportunities
  • Promote awareness of provincial and national accessibility technology discussion groups and resources, as well as other specialized products for people with sight loss
  • Assist in implementing plans to maximize the success of the accessible technology in our foundation programs and grow existing CNIB programs in accessible technology, including SHOP CNIB   
  • Manage an outcome evaluation process, reviewing evaluation data to improve programs, customer service and participant outcomes 
  • Keep abreast of new technology as well as best practices and new developments in programming for people with sight loss, creating opportunities to share this knowledge with participants, staff and volunteers
  • Increase public awareness of assistive technology through public speaking engagements, health fairs, workshops and other community events
  • Develop and implement operational standards to ensure policies, procedures and practices respond to changing conditions in the marketplace and improve efficiency and competency
  • Assist with the management your program's budget


Engage and empower participants:
  • Champion CNIB's high standards for participant and customer service
  • Build strong, positive relationships with program participants, and seek insight into their unique needs and goals
  • Refer program participants to other CNIB programs and services, offering opportunities to expand their support network and increase community engagement
Build strong relationships:
  • Develop and steward strong and effective partnerships with community organizations and funding organizations that can further our mission
  • Work closely with CNIB’s Philanthropy team to maximize donor investment in this program providing information and support for various types of appeals and impact reports, and liaising directly with prospective and existing donors to secure, retain their philanthropic and/or volunteer support
  • Act as a key local ambassador for CNIB, representing and promoting the organization at all relevant external events

Qualifications: (Education, Training, Experience):

Knowledge and Skill Requirements:
  • Knowledge and experience working with individuals, of all ages, with vision loss

  • Extensive knowledge in accessibility and adaptive technology, including applications for mobile devices

  • Proven ability to foster a sense of team and build strong relationships

  • Proven ability to develop relationships with community groups stakeholders

  • Experience in providing training/coaching on accessible technology to people with vision loss

  • A track record of successful volunteer engagement

  • Excellent interpersonal and communication skills with a focus on customer service

  • Ability to champion diversity and accessibility issues

  • Experience in developing program delivery models

  • Experience in delivering training workshops and devising and delivering presentations

  • Advanced skills in Microsoft Office applications

  • Expert level knowledge in computer software and willingness to learn new software (e.g. CRM systems)

  • Excellent analytical, problem definition and problem-solving skills

  • Proven time management, planning, coordinating and organization skills; proactive in initiating multiple projects on an ongoing basis

  • Professional attitude, results oriented, strategic and flexible


Experience and Education:
  • Post-secondary degree or diploma in a related field or equivalent experience
  • 3-5 years of experience with accessibility technology   
  • Knowledge and experience working in a not-for-profit or charity
  • Personal or professional experience relating to blindness and vision loss is considered an asset
Work Environment
  • Willingness to work flexible hours

  • Willingness to work from different locations

  • Moderate travel will be required


Closing Date for Applications: February 16, 2018

Please Send the Application To: and quote the job title in the subject line
Please send cover letter and resume, and mention how you learned of this position.
CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.
To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please state in your cover letter what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.
We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.