Founded in 1918, CNIB is one of Canada’s oldest and most respected charities. For 97 years, the organization has been Canada’s primary source of support for people who are blind or partially sighted, providing crucial vision loss rehabilitation services to thousands of Canadians each day.

With a dedicated team of more than 800 staff members and thousands of volunteers across the country, CNIB is proud to be there, every step of the way, for people who are blind or partially sighted and their families, from the crucial early childhood years through adulthood and into the autumn of life. We also work diligently to increase public understanding of vision health, and to advocate proudly for an inclusive society where no citizen is left behind, regardless of vision loss.

CNIB has ambitious goals for the future. Through our new strategic plan, CNIB is working to ensure that every Canadian who is blind or partially sighted has access to the full range of services they need to increase their independence and have more control over their own lives.

For more information, please visit or call 1-800-563-2642.

Date:                  March 2, 2018

Job Title:           Manager, Programs and Services

Term:                 Full-Time

Location:           Kelowna, BC


In consultation with the Executive Director, this position in collaboration with other team members is responsible for the management and implementation of CNIB program and services in British Columbia. 

The Manager leverages knowledge, skills and opportunities to ensure CNIB and Vision Rehabilitation BC services and programs are delivered efficiently and effectively - in accordance with CNIB policies, standards, systems and procedures – and utilizing best practices to ensure clients receive exceptional services.

Key accountabilities include developing and maintaining external relationships and community partnerships critical to achieving operational objectives, preparing proposals/reports and implementing/monitoring operating plans and budgets. 

Essential Duties entail (but not limited to):

  • Lead a team of service specialists in Southern Interior and Northern BC to achieve objectives and priorities outlined in operating plan.
  • In collaboration with the Executive Director, develop, implement and monitor department operating plans and budgets.
  • Develop and maintain external relationships and community partnerships with allied health care practitioners, government contacts, community agencies health care related university and community college programs.
  • Work closely with provincial philanthropy team to promote philanthropic activities and events in the region.
  • Heighten awareness of CNIB vision rehabilitation services through coordination of workshops and presentations.
  • Research and prepare proposals for funding as required.
  • Assist with vision rehabilitation services reports with statistical information, outputs and outcomes.
  • Maintain quality assurance and standards of service. Ensure service specialists comply with CNIB systems and procedures, with a focus on achieving both key performance indicators and outcomes.
  • Provide a supportive environment for enhanced performance and professional growth; include needs/opportunities for professional development and training through performance management – regular feedback and annual performance reviews.
  • Participate in hiring of new staff including interviewing, selection, orientation and training.
  • Conduct team meetings on a regular basis.
  • Identify opportunities for successful volunteer engagement; help to foster a culture of volunteerism.

Qualifications: (Education, Training, Experience):

  • Bachelor’s degree in a related field; such as Human Services, Public Administration or Business.
  • Minimum two years’ experience in leading and supporting a multi-disciplinary service team.
  • Knowledge and experience in budget preparation and monitoring.
  • Experience in leading effective change management processes.
  • Knowledge and experience working in the field of vision loss is considered an asset.
  • Demonstrated ability to enhance and build strong relationships and partnerships with a variety of stakeholders.
  • Demonstrated success in the development of effective funding proposals designed to support service delivery.
  • Proficient in MS Office Suite software applications.


Closing Date for Applications:  March 31st, 2018

Please Send the Application to: andrea.gronf​ and quote the job title in the subject line

Please send cover letter and resume and mention how you learned of this position.

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please state in your cover letter what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.