Founded in 1918, CNIB is one of Canada’s oldest and most respected charities. For 99 years, the organization has been Canada’s primary source of support for people who are blind or partially sighted, providing crucial vision loss rehabilitation services to thousands of Canadians each day.

With a dedicated team of approximately 700 staff members and thousands of volunteers across the country, CNIB is proud to be there, every step of the way, for people who are blind or partially sighted and their families, from the crucial early childhood years through adulthood and into the autumn of life. We also work diligently to increase public understanding of vision health, and to advocate proudly for an inclusive society where no citizen is left behind, regardless of vision loss.

CNIB has ambitious goals for the future. Through our new strategic plan, CNIB is working to ensure that every Canadian who is blind or partially sighted has access to the full range of services they need to increase their independence and have more control over their own lives.

For more information, please visit or call 1-800-563-2642.


October 27, 2017

Job Title:

Intermediate Secretary


Full time


Kingston, Ontario



In covering a broad range of duties, the emphasis of this position is to utilize the EVRR application to register clients, gather and record client information, and to assign client record to appropriate staff, ensuring EVRR workflow processes are adhered to. 

This position provides functional expertise within the comprehensive provision of vision rehabilitation services, using the EVRR application within a matrix reporting structure. 


Essential Duties entail (but not limited to):

  • Within a distinct geographic area, completes the Common Triage Tool, and updates Registration and, Eye Information page within EVRR. 

  • Assigns through EVRR the required Services and Interventions and schedules the appointments (Outlook).

  • Understands and able to provide information about CNIB services and resources. 

  • Flags urgent/critical situations to Supervisor or other designated staff.

  • Ensures all client information provided is accurately entered into EVRR in a timely manner.

  • Scans documents into EVRR, using naming conventions standards.

  • Updates client status in EVRR.

  • Manages workload and EVRR caseload in effective and efficient manner and according to benchmarks established.

  • Processes information for clients requesting an ID Card.  Distributes transit passes where required.

  • Maintains paper files in accordance with current policies and procedures.

  • Completes Veterans Claims submissions.

  • Provides administrative support to the managers and other team members in the office.

  • Provides administrative support to Deaf Blind Services as requested.

  • Provides office coverage and greets and directs walk in visitors to office.


Qualifications: (Education, Training, Experience):

Knowledge and Skill Requirements:

  • Proficient level of knowledge in the EVRR application, including the management of caseloads.

  • Demonstrated organizational and time management skills.

  • Sensitivity to the needs of persons with vision loss.

  • Ability to effectively communicate verbally and in writing.

  • Proficient level of communication in French is required

  • Detail-oriented, with the ability to enter data accurately.

  • Proficient in the use of Microsoft Office software and database management and willingness to learn new software applications.

  • Knowledge of eye conditions and blindness prevention would be an asset.

  • Knowledge of the psychosocial impact of vision loss would be an asset.


Experience and Education:

  • Minimum post-secondary education or equivalent experience.

  • 3 years working experience within an administrative function.

  • Proficient typing/keyboarding and computer skills. 


Closing Date for Applications:  November 10, 2017

Please Send the Application To: and quote the job title in the subject line.

Please send cover letter and resume, and mention how you learned of this position.


CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please state in your cover letter what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.