Director Human Resources

& Volunteer Services (National)



February 21, 2014


CNIB is seeking an outstanding professional to join our National Human Resources & Volunteer Services (HR & VS) team. Reporting to CNIB’s Vice President, Corporate Services, this exciting, newly created position will provide day-to-day leadership and support to a team of skilled HR & VS professionals and managers and will be an important contributor to the success of CNIB through the development and delivery of human capital initiatives across the organization.
The Director will be based in CNIB’s national office in Toronto and will be expected to occasionally travel to CNIB offices in communities across Canada.


Founded in 1918, CNIB is one of Canada’s oldest and most respected charities. For 96 years, the organization has been Canada’s primary source of support for people who are blind or partially sighted, providing crucial vision loss rehabilitation services to thousands of Canadians each day.
With a dedicated team of more than 800 staff members and 10,000 volunteers across the country, the CNIB is proud to be there, every step of the way, for people who are blind or partially sighted and their families, from the crucial early childhood years through adulthood and into the autumn of life. We also work diligently to increase public understanding of vision health, and to advocate proudly for an inclusive society where no citizen is left behind, regardless of vision loss.
The CNIB has ambitious goals for the future. Through our new strategic plan, CNIB is working to ensure that every Canadian who is blind or partially sighted has access to the full range of services they need to increase their independence and have more control over their own lives.


• A thought leader who wants to make a difference in an evolving organization
• A culture builder, with a strong work ethic, who makes valued and principle based decisions
• Sets clear priorities that are aligned to business goals, and will drive accountability for results and progress
• Demonstrates a combination of sound business acumen, a consultative and customer focused approach
• A proven relationship builder, strong coach and manager who has led a national team to achieve professional growth and outstanding business results
• A leader who demonstrates a high level of curiosity and resourcefulness.


• Build a business partnership culture in the HR & VS team
• Regularly scan and assess HR & VS issues, trends, gaps and opportunities that could impact the organization
• Develop and deliver national HR initiatives, programs and services that enhance CNIB’s ability to attract, retain and advance our human capital to achieve our strategic goals and objectives
• Provide counsel and interpretation relative to best management and human resources practices
• Develop and lead performance management and succession planning programs and initiatives
• Operationalize volunteer services programs and initiatives
• Negotiate and administer collective agreements; provide practical advice and counsel to management while engaging and building strong relationships with employees and union officials
• Collaborate with peers to help set the course for the HR & VS team
• A resource and coach for all levels of the organization and the HR & VS team.


• A strong generalist with 10+ years of leadership experience in all facets of HR management including developing programs and delivering national HR services
• Excellent knowledge of employee relations and employment related legislation
• In depth experience of employee relations within a national organization
• Experience with collective bargaining, arbitration and mediation
• Highly proficient communicator with the ability to be clear and concise in all mediums (written and oral)
• Excellent problem solving, negotiations, conflict resolution and decision making skills
• Proven organizational skills with strong focus on prioritization, ability to juggle multiple requirements and meeting deadlines
• Experience in not for profit sector an asset
• Management of national volunteer programs an asset
• Demonstrated change management leadership
• University/college degree with business or HR focus (CHRP an asset)
• Bilingualism (English/French) a plus.
Please send the application to and quote the job title in the subject line. Each application needs to be supported with a cover letter and résumé, as well as a mention of how you learned of this position.
Applications are requested by Friday March 21, 2014.
We thank all applicants for their interest in CNIB; however, only those selected for an interview will be contacted.
CNIB: seeing beyond vision loss