Founded in 1918, CNIB is one of Canada’s oldest and most respected charities. For 99 years, the organization has been Canada’s primary source of support for people who are blind or partially sighted, providing crucial vision loss rehabilitation services to thousands of Canadians each day.

With a dedicated team of approximately 700 staff members and thousands of volunteers across the country, CNIB is proud to be there, every step of the way, for people who are blind or partially sighted and their families, from the crucial early childhood years through adulthood and into the autumn of life. We also work diligently to increase public understanding of vision health, and to advocate proudly for an inclusive society where no citizen is left behind, regardless of vision loss.

CNIB has ambitious goals for the future. Through our new strategic plan, CNIB is working to ensure that every Canadian who is blind or partially sighted has access to the full range of services they need to increase their independence and have more control over their own lives.

For more information, please visit or call 1-800-563-2642.


November 28, 2017

Job Title:

Administrative Assistant


Permanent, Part Time

20 hours per week, Monday - Thursday  


Medicine Hat, AB


As often the first point of contact for the organization, this position requires a high level of customer service focus and motivation, accuracy, confidentiality, sound judgement and diplomacy in dealing with a multitude of constituents, including the general public, clients, staff and volunteers. The role includes providing initial support to clients with vision loss and making the appropriate referrals to other CBIB programs and services.  It also includes salesroom duties for those clients who wish to purchase CNIB products. 

Essential Duties entail (but not limited to):

General Responsibilities:

  • Serve as the first point of contact for the organization, in an exceptional mannerism with the highest level of customer service as the priority. This includes in person contact, telephone or electronic communications.
  • Work with any office volunteers to effectively execute the day to day administrative operations of the local office.
  • Compose internal and external correspondence as required with knowledge of CNIB communication protocol for alternate format materials.
  • Address clients needs and make internal and external referrals to other supports and services
  • Provide full range of salesroom support for clients including product sales, ordering and payments.
  • Maintain and reconcile petty cash.
  • Support service staff with regards to Travelling Service Days
  • Work with clients and staff to support STEP program.
  • General office administrative duties as required.

Qualifications: (Education, Training, Experience):

Knowledge and Skill Requirements:

  • Strong attention to detail and ability to multi-task in an organized manner.
  • Excellent written and oral communication, interpersonal and organizational skills.
  • Excellent word processing skills.
  • Demonstrate mature and sensitive nature when dealing with people who are blind or partially sighted.
  • Creative, flexible, initiative, self-starter.  Ability to handle large volume of work.  Positive attitude focused on total organizational success and commitment to maintaining confidentiality.
  • Valid driver's license is considered an asset, but not a prerequisite for the role. 

Experience and Education:

  • High School graduation supplemented by computer and secretarial courses.
  • Minimum 3 years administrative / office management experience; previous not-for-profit experience is considered an asset.
  • Experience working with Boards and leadership volunteers.
  • Knowledge of or experience working with those with vision loss is considered an asset.

Work Environment:

  • Able to work both independently and within a team environment
  • Light lifting may be required (20 lbs)

Closing Date for Applications:  January 31, 2017

Please Send the Application to:  and quote the job title in the subject line

Please send cover letter and resume, and mention how you learned of this position.

CNIB strives to establish and maintain an inclusive workplace and believes that the diversity of our workforce is an invaluable asset. CNIB is committed to following recruitment and selection practices based on merit, transparency, accessibility and inclusion ensuring that all candidates are given a fair opportunity for employment with CNIB.

To help ensure that this commitment is met, CNIB is committed to working with all candidates that require an accommodation. If you require an accommodation, please state in your cover letter what accommodation you require and CNIB will work with you to meet your needs at every stage of the recruitment and selection process.

We thank all applicants for their interest in CNIB, however, only those selected for an interview will be contacted.​